A+, Network+, CCNA

A+ Essentials (2009), Network + and CCNA

170 Hours/12 Month Access/Instructor Support

Course Overview:

CompTIA A+ certification (2009 Edition) validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ certification (2009 Edition) confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.

CompTIA A+ certification (2009 Edition) ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering certification options for specific job scenarios, CompTIA A+ gives individuals the ability to grow their careers in a certain area, and employers the flexibility to choose the exam combination that best fits their needs.

Individuals in careers that require IT knowledge outside of the formal IT job role, such as SMB office manager, technical sales roles or other non-technical roles that require understanding of computer repair issues may also find the validation of skills associated with the CompTIA (A+) credential to be valuable. This training would be beneficial for individuals looking for IT job positions such as; Help Desk Support, PC Technician, Remote Service Technician, Field Service Engineer, Senior Help Desk Support, Senior Computer Technician, Customer Support Manager or Network Technician.

Course Outline:

CompTIA A+ Essentials Exam 220-701:

CompTIA (A+) Essentials validates knowledge of basic computer hardware and operating systems, covering skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, with additional elements of security and soft skills. The Essentials Exam validates the basic skills needed by any entry-level service technician regardless of job environment.

A+ Essentials 2009: Computer Hardware Components
A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers
A+ Essentials 2009: Troubleshooting Computers and Printers
A+ Essentials 2009: Operational Procedures and Preventative Maintenance
A+ Essentials 2009: Installing Windows Operating Systems (Windows 7 update)
A+ Essentials 2009: Using and Managing Windows (Windows 7 update)
A+ Essentials 2009: Security and Network Fundamentals (IPv6 update)

CompTIA A+ Practical Application Exam 220-702:

The CompTIA (A+) 220-702 exam measures key abilities for an entry-level IT professional with hands-on lab or field experience. This exam validates skills such as installing, configuring, upgrading, maintaining, troubleshooting PC workstations and SOHO networks. Examples of job roles include: Enterprise Technician, IT Administrator, Field Service Technician and PC Technician.

A+ Practical Application 2009: Personal Computer Components
A+ Practical Application 2009: Troubleshooting Hardware
A+ Practical Application 2009: Maintaining Networks
A+ Practical Application 2009: Security
A+ Practical Application 2009: Maintaining Operating Systems (Windows 7 update)

Curriculum:

A+ Essentials 2009: Computer Hardware Components

The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies, storage devices, central processing units, and memory that are needed by computers and how they work in unison to ensure that computers perform as required. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track

Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

Distinguish between common motherboard form factors
Recognize the functions of key motherboard components
Distinguish between memory slot types
Recognize how the bus architecture functions
Recognize the function of processor sockets and slots
Recognize the function of disk features
Recognize key characteristics of computer storage devices
Recognize key characteristics of computer power supplies
Distinguish between motherboard components and their functions
Distinguish between computer storage devices
Distinguish between computer power supplies
Recognize key CPU components
Recognize types of CPUs
Recognize ways to reduce the heat generated by CPUs
Recognize the types of memory used in computer systems
Recognize key characteristics of different types of RAM
Distinguish between CPU types and components
Determine ways to cool a CPU
Determine which type of memory to use in a CPU

A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers

Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and covers the types of display devices, peripherals, adapter card technologies, laptop trends and the different types of printers that are used today, and how to install and configure them. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Distinguish between CRT, LCD, and projector technologies used for display devices
Recognize how to install the keyboard and mouse
Recognize multimedia devices that can be connected to a computer
Recognize key characteristics of touch screen monitors
Recognize key characteristics of video adapter cards
Recognize key characteristics of multimedia adapter cards
Recognize key characteristics of I/O adapter cards
Recognize key characteristics of communications adapter cards
Configure display devices
Configure peripheral devices
Configure adapters
Recognize key characteristics of personal computer cards
Recognize types of communication connections for laptops
Set power plans for laptops
Configure stylus settings on tablet PCs
Distinguish between types of printers
Install printers
Configure printer preferences
Install printer drivers
Configure laptops
Install and configure printers and drivers

A+ Essentials 2009: Troubleshooting Computers and Printers

Troubleshooting computer problems is a major role in the computer technician's life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize the process for troubleshooting computer problems
Recognize the tools used for troubleshooting computer problems
Troubleshoot internal hardware
Troubleshoot USB ports and FireWire ports
Troubleshoot drives
Troubleshoot keyboards and display devices
Troubleshoot computer hardware
Troubleshoot USB ports
Troubleshoot operating system problems
Troubleshoot startup problems
Troubleshoot application problems
Recognize typical approaches to troubleshooting print problems
Manage the print queue
Manage a printer spooler service
Troubleshoot laptops
Troubleshoot operating system and application problems
Troubleshoot printer problems
Troubleshoot laptop problems

A+ Essentials 2009: Operational Procedures and Preventative Maintenance

Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize how to guard against risks to data and equipment in an electronic environment
Recognize how to ensure the safety of personnel in an electronic environment
Recognize how to listen and speak effectively to clients
Recognize how to communicate effectively using e-mail
Determine how to protect data and equipment in an electronic environment
Determine how to protect personnel in an electronic environment
Recognize how to communicate effectively to clients
Enable updates for the Windows operating system
Update drivers manually
Check the hard disk for errors
Schedule Disk Defragmenter to run regularly
Use the System Configuration tool to identify Windows startup problems
Perform a complete Windows PC backup
Back up files
Restore files
Manually update drivers
Use disk management tools
Backup and restore data
Recognize preventative maintenance measures for the workplace

A+ Essentials 2009: Installing Windows Operating Systems (Windows 7 update)

There have been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the users interaction with the operating system and computer. This course compares Windows 2000, XP, Vista, and Windows 7 as well as 32-bit vs. 64-bit operating systems. It will also demonstrate how to install Windows, device drivers, and migrate users files and applications using USMT. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Distinguish between Windows 2000, XP, and Vista operating systems
Distinguish between 32-bit and 64-bit operating systems
Identify key characteristics of Windows OS upgrade paths
Configure program compatibility
Identify key characteristics of a Windows XP installation
Install Windows Vista
Install device drivers and verify with Device Manager
Migrate user accounts from a Windows XP computer to a Windows Vista computer
Configure application compatibility
Install the Windows Vista operating system
Install device drivers and verify the installation
Use the USMT utility to migrate user accounts
Recognize key considerations when planning a Windows 7 installation
Install Windows 7
Use the USMT to transfer files and settings from previous Windows installations to Windows 7
Automatically get recommended drivers and updates for a Windows 7 installation
Install Windows 7
Automatically get recommended drivers and updates for a Windows 7 installation

A+ Essentials 2009: Using and Managing Windows (Windows 7 update)

With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Add gadgets to the sidebar
Enable the Aero feature and change the color of windows
Set attributes for files using Windows Explorer
View a log in Event Viewer
Create a new MMC
Use Task Manager to stop a service
Configure virtual memory
Customize the Windows operating system interface
Perform basic management tasks in the Windows operating system
Identify the functions of command-driven system management tools
Identify the functions of Telnet, ipconfig, and ping
Recognize how to troubleshoot the boot sequence of a computer
Recognize key new features in the Windows 7 interface
Use libraries
Recognize new networking features in Windows 7
Use Home Group sharing to connect computers on your home network
Create and optimize libraries

A+ Essentials 2009: Security and Network Fundamentals (IPv6 update)

Security and networking are important in the computer world. This trend has only increased as the average persons interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and malicious content scanners while also examining malicious content types and the preventative measures that can be taken to guard against them. This course also examines network connectivity, including wired and wireless, and the components and communication mechanisms, such as cables, protocols and devices, used in order to allow two or two million computers to communicate with each other and to share information. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize how key authentication technologies work
Configure firewall exceptions
Recognize ways to dispose of data
Configure a wireless network connection
Recognize how to secure a network using IDS
Open the TPM
Recognize ways to secure the user environment
Set firewall exceptions
Set a wireless network connection
View the TPM status
Recognize how the types of malicious code work
Recognize how spyware works
Recognize how spam works
Recognize key networking concepts
Join a computer to a domain and a workgroup
Recognize how network devices function
Configure TCP/IP settings on a client
Recognize key characteristics of wired and wireless networks
Configure a wireless network
Join a computer to a domain and a workgroup
Configure TCP/IP settings on a client manually and automatically
Configure a client computer to connect to a wireless network
Distinguish between the types of IPv6 addresses
Recognize key characteristics of the technologies used to transition from IPv4 to IPv6
Distinguish between the types of network cabling
Distinguish between the types of connectors

A+ Practical Application 2009: Personal Computer Components

The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such components as motherboards, power supplies, storage devices, central processing units, adapter cards, and a variety of memory types. The course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize the functions of motherboard components
Recognize how storage devices are configured
Recognize key characteristics of power supplies
Recognize how the motherboard is configured
Recognize how storage devices are configured
Recognize key characteristics of processors
Recognize key characteristics of memory
Recognize how computers are kept from overheating
Recognize key characteristics of adapter cards
Recognize how processors are configured
Recognize how adapter cards are used

A+ Practical Application 2009: Troubleshooting Hardware

Within all industries, computer technicians are expected to locate and resolve issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power supplies, memory, and adapter cards. The course also explores troubleshooting techniques used to resolve laptop and printer problems. This course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize how to troubleshoot motherboard components
Recognize the uses of motherboard troubleshooting tools
Recognize how to troubleshoot storage devices
Recognize how to troubleshoot power supplies
Recognize how to troubleshoot processors
Recognize how to replace processors
Recognize how to troubleshoot memory
Recognize how to troubleshoot adapter cards
Recognize how to troubleshoot a motherboard
Recognize how to troubleshoot storage devices
Recognize how to troubleshoot a processor
Recognize how to troubleshoot laptops
Recognize how to troubleshoot printers
Recognize how to troubleshoot laptops
Recognize how to troubleshoot printers

A+ Practical Application 2009: Maintaining Networks

Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types, router and firewall configurations, and small office or home office (SOHO) configurations. It also explores troubleshooting network issues using a series of command line tools such as NET, PING, and TRACERT. This course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize key characteristics of TCP/IP configuration and troubleshooting
Recognize key characteristics of the e-mail process and troubleshooting
Recognize ways to troubleshoot FTP issues
Configure proxy settings on a Windows computer
Distinguish between tools used to troubleshoot client-side connectivity issues
Recognize how HTTP communication is secured through HTTPS and SSL
Troubleshoot firewall issues
Configure proxy settings on a Windows computer
Troubleshoot firewall issues
Recognize key characteristics of network connection types
Configure IP information on Vista clients
Configure a wireless connection
Recognize the basic characteristics of how to configure home routers
Recognize the basic characteristics of Bluetooth technology
Recognize the basic characteristics of cellular networking
Assign a port in Windows Firewall
Configure a SOHO

A+ Practical Application 2009: Security

Preventing, treating, and removing malware and system security threats are necessary skills for IT technicians. This course examines methods used to deal with viruses and malware, along with measures used to implement resource security on operating systems and networks. This course is part of the preparation for the CompTIA A+ 220-702 exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Recognize ways to combat viruses and malware
Use Windows Defender to scan for malware
Secure operating systems
Recognize key characteristics of BIOS security
Scan a computer for spyware
Change share permissions
Encrypt a folder

A+ Practical Application 2009: Maintaining Operating Systems (Windows 7 update)

There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems. This course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Use disk management commands
Use system management commands
Use file management commands
Use folder management commands
Use the DEFRAG and NTBACKUP disk management commands
Convert a basic disk to a dynamic disk using the Disk Management tool
Create a mounted drive
Recognize the functions of key administration tools
Use Performance Monitor to monitor a system
Use the Services console to configure services
Set system tasks
Use management and troubleshooting commands
Perform disk management tasks
Use system utilities
Recognize how User Account Control works
Recognize key differences between Windows 2000, XP, and Vista OS directory structures
Recognize how to resolve common startup errors
Recognize how to resolve common operational issues
Resolve auto-restart errors
Recognize how to optimize system performance
Recognize the functions of the Windows 7 performance tools
Create power plans
Resolve startup problems
Resolve operational problems
Resolve auto-restart errors

CompTIA Network + 2009:

Network+ is a CompTIA vendor neutral certification that measures the technical knowledge of networking professionals with 18 - 24 months experience in the IT industry Earning the Network+ certification means that the candidate possesses the knowledge needed to configure and install the TCP/IP client. This exam covers a wide range of vendor and product neutral networking technologies that can also serve as a prerequisite for vendor-specific IT certifications.

The physical and logical shape of a network is called the topology. Topologies have a great deal to do with how a network communicates and even what devices and media can be used on the network. As well, the scope of a network, for example, if it's a LAN, MAN, or WAN, can have an impact on the type of topology chosen for implementation on the network. This course covers the basic devices used in a network, such as servers, workstations, and hosts, and focuses on the different logical and physical topologies that networks can be based on. The course explores network architectures, including Ethernet, broadband, and XBasex technologies, and also examines access methods such as CSMA/CD and broadcast. In addition, the various scopes that can have a bearing on the type of topology put into operation are explained. This course maps to the CompTIA Network+ 2009 exam objectives for identifying physical and logical topologies, and categorizing LAN technology types and properties.

CompTIA Network+ 2009: Network Fundamentals:

Identify the function of basic components of a network
Distinguish between the different types of networks
Distinguish between the different network topologies
Distinguish between LAN topologies and WAN topologies
Identify the features and characteristics of a PSTN
Distinguish between centralized and decentralized networks
Distinguish between intranets, extranets, and the Internet
Identify the features and characteristics of a VPN and VLAN
Differentiate between key network devices
Differentiate between key network types and topologies
Distinguish between baseband and broadband forms of transmission
Recognize the transmission flaws associated with analog and digital signals
Recognize the basic features and characteristics of key Ethernet technologies
Recognize 802.3 physical media and their networking standards
Recognize factors that affect transmission performance
Match Ethernet technologies to basic networking requirements, for a given scenario
Identify factors affecting signal and transmission performance, for a given scenario

CompTIA Network+ 2009: Network Components:

In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that apply to network media and the types of media that can be used on a network, for instance twisted pair copper, coaxial, or fiber optic, as well as the connectors and other hardware required to allow the media to function correctly. Also, the logical operations of network media, for example transmission speeds, duplexing, and frequency, is explained. This course also describes how to install network media and how to verify that the installation is correct. This course maps to the CompTIA Network+ 2009 exam objectives for categorizing standard cable types and their properties and identifying common connector types. Exam objectives for differentiating and implementing appropriate wiring standards given a specific scenario, and installing components of wiring distribution are also covered in this course.

Identify the features and characteristics of common types of cable
Recognize common connectors for network cables
Recognize solutions to problems related to the physical media used on a network, for a given scenario
Create a straight-through, crossover, and rollover cable
Recognize how to install network wiring in a telecommunications or equipment room
Recognize the functions of telecommunications and equipment rooms
Recognize how to verify wiring installation
Recognize how to verify a wiring termination
Match appropriate network cables and connectors to given scenarios
Identify common cabling tools
Identify how to install and verify network cable, for a given scenario

CompTIA Network+ 2009: Network Devices:

There are a variety of devices that are used on a network. Depending on the design and requirements of the network, the choice of devices put in place will vary. Some devices, such as routers and switches, will be found on almost every network, while other devices, such as wireless access points and content switches, are more specialized and will only be present if the needs of the network mandate them. This course describes network devices from the user level, which includes network interface cards, firewalls, and modems, to network level devices, such as routers, switches, and bridges. It also explains the logical operation of these devices and introduces some of the more specialized hardware and software that might be found in networks. This course maps to CompTIA's Network+ (2009) exam objectives for installing, configuring, and differentiating between common network devices. It also covers identifying the functions of specialized network devices and explaining the advanced features of a switch.

Recognize the function of NICs, hubs, modems, and transceivers
Recognize the key considerations when using a DHCP server
Recognize the functions of different firewall technologies
Distinguish between network-level devices
Recognize the function of wireless access points
Recognize how switching works in VLANs
Recognize key aspects relating to advanced switch use
Recognize when the use of different specialized network devices are appropriate
Determine the type of switching needed in a network
Select specialized network devices

CompTIA Network+ 2009: Network Protocols:

In the late 1970s, those people working in the computer networking field felt that there was a need for a set of standards that could be used by anyone designing and developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model was designed to meet this need. The OSI model is a set of communication standards, or protocols, that enable devices and applications to communicate with each other, regardless of their origin. These protocols are sets of formal rules that govern communication and allow developers to design applications or devices that can communicate with other designer's products without the need for direct collaboration between them. In this course, the OSI model is explained as is a wide range of protocols, including those that are part of the TCP/IP suite of protocols. The protocols are the foundation of networking and without them there would be no network and no Internet. This course maps to CompTIA's Network+ (2009) exam objective explain the function of each layer of the OSI model and for explaining the function of common networking protocols and identifying commonly used TCP and UDP default ports.

Recognize the difference between the OSI model and the four-layer DoD model
Distinguish between the layers in the OSI model
Recognize the basics of encapsulation and de-encapsulation
Recognize the key factors of the TCP/IP suites success
Recognize the functions of the TCP/IP services
Recognize the key functions of IP
Recognize the functions and key characteristics of TCP
Recognize the TCP standards
Distinguish between TCP and UDP
Recognize the key features of UDP
Recognize the most common TCP and UDP ports
Recognize the differences between TCP and IP
Recognize which ports and protocols are used
Distinguish between Data Link layer and Network layer protocols
Recognize the functions of the ARP, ICMP, and IGMP Network layer protocols
Recognize the functions of the RIP, OSPF, EIGRP, and BGP routing protocols
Recognize the functions of the HDLC, PPP, and Frame Relay Data Link layer protocols
Distinguish between the Transport layer protocols
Recognize the characteristics of UDP protocols
Recognize the characteristics of RTP
Recognize the characteristics of TLS
Distinguish between the session and presentation layer protocols
Recognize Application layer protocol functions
Recognize the protocols used at different layers

CompTIA Network+ 2009: Wide Area Networks:

Wide Area Networks, or WANs, came about in 1965. WANs are defined as computer networks that cover a broad geographical area and use routers and public links to connect unrelated networks with each other. WANs differ from local area networks (LANs) in several ways. For instance, while LANs are typically owned by a single company or enterprise, WANs are a collaboration of a number of unrelated organizations and entities. As well, WANs generally have lower speed links than LANs and utilize a different set of technologies. This course describes how WANs function and the components that make them work. This course also covers the different types of WANs, including broadband technologies such as xDSL, cable systems. Also explored are some of the newer WAN technologies that are finding acceptance, such as line of sight wireless and satellite. This course maps to CompTIA's Network+ (2009) exam objectives to categorize WAN technology types and properties.

Distinguish between packet and circuit switching
Recognize how circuit switching works
Recognize how packet switching works
Distinguish between connectionless and connection oriented data transmission
Recognize the capabilities of WAN transmission media
Identify basic WAN transmission media
Distinguish between the uses of ADSL, SDSL, VDSL, and cable modems
Recognize the basic characteristics of T1/E1, T3/E3, Sonet, OC-x, and MPLS WAN types
Distinguish between different satellite systems
Recognize the basic functions of ISDN
Distinguish between Frame Relay and ATM
Choose the most appropriate switching technology in a given scenario
Determine appropriate WAN media

CompTIA Network+ 2009: Wireless Networks:

Wireless networks are one of the fasting growing sectors in networking today. The convenience and simplicity of wireless technology contributed to its explosive growth over the last few years. However, with popularity come problems. Stability, interoperability, and security are just some of the issues that must be addressed when considering or implementing wireless networks. This course introduces the 802.11x wireless standards and describes the components of basic wireless networks. This course also describes how to implement wireless networks while ensuring security, stability, and interoperability between the various standards available today. The course will also look at what the future may hold for wireless networking. This course maps to CompTIA's Network+ (2009) exam objectives for the characteristics of wireless communication standards, security standards, and the devices and procedures for implementing a basic wireless network.

Recognize the roles of various organizations for the development of wireless communication
Distinguish between the functions of different spread spectrum technologies
Recognize the 802.11 standards
Distinguish between the uses of basic wireless authentication and encryption options
Recognize how TKIP, WPA, WEP, and RADIUS works
Select the most appropriate wireless network options in a given scenario
Recognize the most appropriate way of setting up the access point and antenna for a wireless network
Distinguish between the uses of different types of antennas
Recognize how to install wireless networks and configure frequency and channels
Identify the risks of wireless networks
Recognize how to secure a wireless LAN by switching off beacon broadcasts and changing the network identifiers
Choose and configure a wireless network
Recognize how to install and troubleshoot wireless network cards

CompTIA Network+ 2009: Network Addressing:

In order for devices to be part of a network, each must have at least one unique address. All network devices have a hardware address but communication is enabled through the use of logical addresses, most commonly IP addresses. This course describes the two most common types of network addresses – MAC addresses and IP addresses. The details of IP addressing including how they are assigned, the different classes and how IP addressing is configured is explained along with the ways in which the shortage of IPv4 addresses is being dealt with. Solutions to the IP address shortage including the development and implementation of IPv6, network address translation, and Classless Inter-domain Routing (CIDR) is covered. This course also explains what subnetting is and how it is used to segment and organize networks. This course maps to CompTIA's Network+ (2009) exam objectives to evaluate the proper use of addressing technologies and addressing schemes.

Recognize what a MAC address is and how hexadecimal numbers are converted to decimal numbers
Distinguish between IP address classes
Recognize the composition of an IP address and convert decimal values to binary values
Distinguish between unicasting, broadcasting, and multicasting
Recognize the differences between IPv4 and IPv6
Recognize how MAC and IP addressing are used
Recognize how IP addresses are allocated
Recognize how to perform subnetting
Recognize what a subnet mask is
Recognize ways to conserve IP addresses
Recognize how address translation works
Recognize the basic options in address assignment
Recognize how DHCP assignment works
Recognize how to configure a subnet in a given scenario

CompTIA Network+ 2009: Routing:

Routing is the process of selection of paths over which to send network traffic. Routing paths are selected by a number of criteria, including cost, administrative distance, and available bandwidth. Evaluation of the criteria is generally performed by routers, which is known as dynamic routing, although paths can also be selected manually, which is known as static routing. This course covers many of the routing concepts, including dynamic and static routing, as well as the criteria used to make path selection decisions. As well, this course examines the dynamic protocols used in routing, such as RIP, OSPF, EIGRP, and BGP. IPv6 has some unique routing characteristics and uses its own dynamic routing protocols, will also be examined. This course maps to the CompTIA Network+ 2009 exam objectives to identify common IPv4 and IPv6 routing protocols and to explain the purpose and properties of routing.

Distinguish between IPv4 and IPv6 routing
Distinguish between link-state routing protocols
Recognize the functions of OSPF routing protocols
Recognize how IS-IS routing protocols work
Recognize how OSPFv3 routing protocol works
Distinguish between different distance-vector protocols
Recognize how RIP protocols work
Recognize how BGP protocols work
Recognize how EIGRP and EIGRPv6 works
Recognize which routing protocol to use in a given scenario

CompTIA Network+ 2009: Managing and Monitoring the Network:

The task of managing and monitoring a network falls to the network administrator. In order to do a thorough job, administrators need to be aware of the processes, procedures, and tools that they can and should use in order to accomplish their goals. Proper management and monitoring of a network can forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all documentation is up to date. In addition, the tools that network administrators can use to gather the information they need to create their documentation and to build policies and procedures is also covered. This course maps the CompTIA's Network+ 2009 objectives that cover using network monitoring to identify performance and connectivity issue, procedures for evaluating the network based on configuration management documentation, and identifying the types of management documentation used in a network environment.

Recognize how to construct a network diagram
Recognize what is included in a documentation baseline
Recognize how documentation is used
Recognize what is appropriate to include in network documentation
Recognize the role of an update log
Recognize how to document policy
Verify network diagrams and documentation
Create a network diagram
Create network documentation
Recognize the functions of SNMP and RMON
Recognize how to use common monitoring tools
Recognize the functions of sniffers
Recognize different types of log files
Recognize which network monitoring tools are appropriate in a given scenario
Recognize how log files are used in solving network problems in a given scenario

CompTIA Network+ 2009: Troubleshooting the Network:

Even in the best designed and managed networks, problems will arise. Knowing the proper troubleshooting methodology and being familiar with the many tools – both software and hardware – available to troubleshoot network issues will make the task of finding and solving problems that much easier. This course describes basic troubleshooting practices, including the steps for information gathering and documentation, to use to solve all sorts of issues. Common issues that can occur in modern networks are outlined along with many of the different hardware and software tools that can be used to find and resolve issues are explained. This course maps to the CompTIAs Network+ 2009 objectives that cover implementing a network troubleshooting methodology given a specific scenario, as well as the objective for troubleshooting common connectivity issues, selecting and using the appropriate tool, and applying and documenting the final solution.

Recognize the steps involved in troubleshooting networks
Recognize how to perform information gathering
Recognize how to plan and implement an action plan
Recognize how a solution to a network problem should be documented
Recognize the basic functions of network monitors, protocol analyzers, and wireless network testers
Distinguish between protocol analyzers and performance-monitoring tools
Recognize the functions of common windows troubleshooting tools
Recognize the functions of Linux troubleshooting tools
Recognize the functions of hardware tools for troubleshooting network
Recognize the functions of wireless network testers in network troubleshooting
Recognize how to troubleshoot a network in a given scenario
Recognize how cross talk, attenuation, and interference affects networks
Recognize how opens and shorts affect networks
Recognize how duplex issues affect a network
Recognize how addressing errors can be detected
Recognize how switching/routing loops and route problems are detected in a network
Recognize configuration issues with wireless networks
Recognize how the environment can affect a wireless network
Recognize how to troubleshoot a network in a given scenario
Recognize how to troubleshoot a wireless network in a given scenario

CompTIA Network+ 2009: Network Security:

The need for network security has grown immensely in recent years and as a consequence, security technologies have grown as well. Security technologies can take the form of protocols, applications, and hardware devices, and many, if not all, of these things can be found in today's enterprise networks as well as most home networks. This course focuses on the threats facing todays networks and information, and the steps administrators can take to mitigate these issues. It also explores the processes and procedures that should be in place to prevent security breaches and to recover from threats that get past network defenses. In addition, types of security software, such as antivirus and anti-spyware scanners are covered, along with the various protocols and services, such as SSH and SSL, used in an overall network security system. Also described are basic security procedures including policy creation, user training, and software patching and updating. This course maps to the CompTIA Network+ (2009) exam objectives for explaining the function of hardware and software security devices and the issues that affect device security, explaining common features of a firewall, explaining the methods of network access security and user authentication, and identifying common security threats and mitigation techniques.

Recognize basic attack types
Recognize how viruses work and how to defend against malicious code
Recognize different ways social engineering can be used when attacking a network
Recognize what should be included in security policies
Distinguish between different types of security audits
Recognize how patches and updates affect network security
Recognize how education can affect network security
Recognize the most appropriate protocol to use in a given situation
Recognize how access can be restricted by MAC and IP filtering
Recognize the functions of tunneling protocols
Identify security threats to a network in a given scenario
Recognize basic functions of firewalls
Recognize common scanning techniques
Distinguish between stateful and stateless firewalls
Recognize how content filtering works
Recognize how to work with incident response-based Intrusion Detection Systems
Recognize the functions of host-based and network-based Intrusion Detection Systems
Recognize the functions of an Intrusion Prevention System
Recognize how to configure a VPN access
Recognize the functions of physical security and authentication
Recognize the security risks of hardware and transmissions
Recognize the functions of common access protocols
Recognize the most appropriate security solution in a given scenario
Recognize the security threats and most appropriate security solution in a given scenario

CCNA

The Cisco CCNA (Cisco Certified Network Associate) validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. Cisco CCNA training includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. This Cisco CCNA training also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

This training would be beneficial for individuals looking for IT job positions such as; Network Administrator, Windows Administrator, Linux Administrator, Unix Administrator, Network Security Specialist or Information Security Manager.

Cisco ICND1: Interconnecting Cisco Networking Devices Part 1 Exam 640-822:

Cisco ICND1 validates the knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The Cisco ICND1 training includes topics on networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; configuring RIPv2, static and default routing; implementing NAT and DHCP; and configuring simple networks.

Course Outline:

Cisco ICND1 1.0: Network Fundamentals
Cisco ICND1 1.0: Network Communications and Connections
Cisco ICND1 1.0: Switched LANs
Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting
Cisco ICND1 1.0: Wireless LANs
Cisco ICND1 1.0: Routing and Addressing in the LAN
Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router
Cisco ICND1 1.0: WAN Technologies and Routing

Cisco ICND1 1.0: Network Fundamentals

The purpose of this course is to recognize the basic components, topologies, and functionality of computer networks and how to secure them, and to determine the IP configuration of a PC and local network.

Recognize the Cisco Lifecycle Services approach to networking and the basic components and benefits of computer networks.
Recognize the impact of common user applications on the network and the characteristics of various network topologies.
Recognize the need for a comprehensive network security policy, common threats to network security, and how to mitigate against them.
Recognize the layers and operation of the OSI model in host-to-host network communications.
Recognize the classes and types of IP addresses, and how IP addressing functions.
Recognize the function of DHCP and DNS in IP addressing.
Use Windows applications and commands to investigate the IP configuration of your PC and your local network.

Cisco ICND1 1.0: Network Communications and Connections

Students will recognize how TCP and UDP protocols transfer data between hosts, the architecture and functionality of Ethernet LANs, and gather information about network connections
Cisco ICND1 1.0: Network Communications and Connections

Recognize the basic purpose and functions of the transport layer.
Recognize the major functions of the TCP and UDP transport protocols.
Recognize how TCP establishes a connection and transfers data between two peer systems.
Use a packet sniffer software application to view the TCP initial three-way handshake.
Recognize how a host-to-host connection is made and maintained.
Recognize the basic characteristics of LANs and the functionality of Ethernet LANs.
Recognize how connections are made to an Ethernet LAN.
Use PC tools to gather network-related information.

Cisco ICND1 1.0: Switched LANs

Recognize segment length and collision issues on an Ethernet LAN and how to resolve them.
Recognize the main causes of network congestion and switched LAN technology solutions.
Recognize the operation of switched LANs and host-to-host packet delivery.
Recognize the basic characteristics of Cisco IOS software and the CLI.
Recognize how the CLI can be used for online help functions, enhanced editing functions, and viewing device command history.
Recognize how an access layer Catalyst switch is started and how the CLI interacts with Catalyst switch IOS Software.
Connect to an access layer switch and complete the initial device configuration.

Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting

Recognize how to enable physical, access, and port level security on a switch.
Recognize the ways in which switched Ethernet LANs can be optimized.
Increase the security of the initial switch configuration.
Recognize how to identify and resolve common switch network issues.
Identify and provide a resolution for common switch network issues that arise in a LAN.

Cisco ICND1 1.0: Wireless LANs

Recognize the business case for WLAN services, and the differences between WLAN and LAN implementations.
Recognize the basic operation of radio transmission, regulatory bodies, standards and certification, and unlicensed radio bands.
Recognize WLAN security issues and the features available to increase WLAN security.
Recognize the IEEE 802.11 topologies, WLAN services, and factors that affect WLAN design.
Recognize a basic wireless implementation, common wireless issues, and troubleshooting methods.
Recognize key areas of the WLAN environment.

Cisco ICND1 1.0: Routing and Addressing in the LAN

Recognize the operation of Cisco routers in connecting multiple networks.
Recognize the process to convert decimal numbers to binary numbers and binary numbers to decimal numbers.
Recognize how subnets are constructed, and how to calculate subnet masks and addresses.
Perform subnet and IP addressing activities.
Recognize how to start a Cisco IOS router, initially configure it, and monitor it.
Recognize how to implement a basic configuration for a Cisco router for an Internetwork.
Perform the initial minimal configuration and validate the router configuration.

Cisco ICND1 1.0: WAN Technologies and Routing

Students will recognize how packets are delivered across an IP network, and secure and use routers as DHCP servers and for accessing remote devices

Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router

Recognize how an IP packet is delivered over a routed network.
Recognize the threats to network installations and how to implement a basic security configuration for a Cisco router.
Increase the security of the router following its initial configuration.
Recognize the features of Cisco SDM and configure a router to support it.
Recognize what DHCP is and how a Cisco router can function as a DHCP server, and how to enable and monitor it.
Recognize the methods you can use to access remote devices.

Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP

Students will recognize the features and functionality of WAN encapsulation technologies, the characteristics of dynamic routing and RIP, and configure RIP on an IP network

Recognize the characteristics and functionality of WAN communication links.
Recognize the characteristics of HDLC and PPP and how to configure them, and the characteristics of Frame Relay and ATM.
Recognize the basic features and operation of dynamic routing and RIP, and how to enable RIP on an IP network.
Enable the use of the dynamic routing protocol, RIP and remove an unnecessary static route.

Cisco ICND1 1.0: Network Environment Management

To gather network information and map the environment, manage router startup and configuration, and manage Cisco IOS images, configuration files, and network devices
Cisco ICND1 1.0: Network Environment Management

Recognize how to gather information about the Cisco devices in a network and create a map of the network environment.
Use CDP to obtain information about directly attached Cisco devices and disable CDP from running on selected interfaces.
Recognize the main internal router components, and the router startup and configuration process.
Recognize the procedures and commands required to manage Cisco IOS images, configuration files, and devices on the network.
Manage router startup options and Cisco devices.

Cisco ICND2 1.0: Small and Medium Network Implementations

Recognize the Cisco IOS CLI structure, functions, and commands used to create a basic router and switch configuration.
Provide a switch and router with a basic configuration for IP connectivity.
Recognize the fundamentals of VLAN design and operation.
Recognize the function of trunking in a VLAN and the operation of VTP.
Recognize how to configure VLANs and trunks.

Cisco ICND2: Interconnecting Cisco Networking Devices Part 2 Exam 640-816:

Cisco ICND2 validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN. This Cisco ICND2 training includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills. This Cisco ICND2 training also includes (but is not limited to) the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), Virtual Local Area Networks (VLANs), Ethernet, Access Control Lists (ACLs).

Cisco ICND2 1.0: Small and Medium Network Implementations

Recognize the Cisco IOS CLI structure, functions, and commands used to create a basic router and switch configuration.
Provide a switch and router with a basic configuration for IP connectivity.
Recognize the fundamentals of VLAN design and operation.
Recognize the function of trunking in a VLAN and the operation of VTP.
Recognize how to configure VLANs and trunks.

Cisco ICND2 1.0 Improving Switched Network and VLAN Performance

Recognize how a redundant switched topology is built and the issues involved.
Recognize how STP provides loop resolution in a switched network.
Recognize how PVST+ and RSTP operate, how to configure RSTP, and how routing works between VLANs.
Recognize and resolve issues with STP.
Recognize switch security issues and how to secure switch devices, protocols, and ports.
Recognize how to troubleshoot switches, port connectivity, VLANs, and trunking.
Recognize how to troubleshoot VTP and STP.
Configure a switch to meet specific VLAN requirements.

Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs

Recognize how dynamic routing operates on an IP network.
Recognize how distance vector routing protocols operate.
Recognize how link-state routing protocols operate, and their benefits and limitations.
Recognize the function of subnetting, and the capabilities and implementation of VLSM.
Subnet a network with a private network address.

Cisco ICND2 1.0: Single-Area OSPF Implementation

Recognize how the OSPF protocol operates.
Recognize how to configure and verify OSPF.
Configure and verify OSPF.
Recognize how to troubleshoot OSPF configurations.

Cisco ICND2 1.0: EIGRP Implementation

Recognize how EIGRP operates and how to configure it.
Recognize how to configure load balancing and route authentication with EIGRP.
Configure and verify EIGRP routing on the router.
Recognize how to troubleshoot EIGRP.

Cisco ICND2 1.0: Transitioning to IPv6

Recognize the function and address types of IPv6.
Recognize how to assign IPv6 addresses to network devices.
Recognize the techniques for transitioning from IPv4 to IPv6 and how to configure IPv6 on a router.
Configure IPv6 addresses on a router.

Cisco ICND2 1.0: Access Control Lists

Recognize what ACLs are and how they operate on inbound and outbound router interfaces.
Recognize the types of ACLs, their functionalities, and their benefits.
Recognize what ACL wildcard masking is and how it works.
Use wildcard masking for IP subnets.
Recognize how to configure numbered ACLs.
Recognize how to configure named ACLs.
Configure an IP extended ACL to block Telnet traffic, apply it to an interface, and verify its operation.

Cisco ICND2 1.0: Address Space Management

Recognize the basic characteristics and operation of NAT and PAT.
Recognize how to configure NAT and PAT on a network.
Configure inside and outside NAT interfaces and an IP ACL to permit hosts to use PAT, and then verify NAT configuration.
Recognize how to verify and resolve issues related to NAT and PAT operation.
Identify and resolve NAT translation issues.

Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections

Recognize the basic function of a VPN, its benefits, and its types.
Recognize the components of a VPN and how it is secured.
Recognize how PPP operates as a WAN encapsulation protocol and how to configure it for transporting IP data over point-to-point connections.
Enable PPP encapsulation with CHAP authentication on an interface.

Cisco ICND2 1.0: Extending the LAN to a WAN

Recognize what Frame Relay is and how it works.
Recognize how to configure basic Frame Relay.
Configure Frame Relay connections.
Verify the operation of a Frame Relay WAN.
Verify Frame Relay connections.
Recognize how to troubleshoot Frame Relay connectivity issues.

Recommended System Requirements:

Intel® Pentium® 166 MHz processor or greater
64 MB RAM minimum, 128 MB recommended
Minimum video resolution of 800x600, with 16-bit color
Internet Connection
Connection speed of 40 Kbps minimum, 56 Kbps recommended
Windows® 95, 98, 2000, NT or XP
Valid Email address
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