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A+, Network+, Security+, and MCITP 

Keywords: CompTIA, A+, 2009, Certification, Network, Plus, MCSE, Hardware, Microsoft, Information, Technology
Categories: Certification
Short Description: CompTIA A+ certification (2009 Edition) validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ certification (2009 Edition) confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. Network+ is a CompTIA vendor neutral certification that measures the technical knowledge of networking professionals with 18 - 24 months experience in the IT industry Earning the Network+ certification means that the candidate possesses the knowledge needed to configure and install the TCP/IP client. Security+ 2011 is designed to teach students the types of threats that exist in an IT infrastructure is incredibly important when you are attempting to control access to network assets and secure an internetwork environment. This course examines control types, authentication, authorization, and access control strategies, along with the various types of malware, social engineering and spam/phishing attacks that a network can face. The Microsoft Certified IT Professional (MCITP): Enterprise Administrator 2008 Certification can help you develop and validate your skills in your current position or advance you toward a future job role, such as; enterprise systems administrator, IT systems manager, enterprise security administrator, systems architect, network administrator or enterprise security administrator.

A+, Network+, Security+, and MCITP

440 Hours/24 Month Access/Instructor Support

Course Overview:

CompTIA A+ certification (2009 Edition) validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ certification (2009 Edition) confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. Network+ is a CompTIA vendor neutral certification that measures the technical knowledge of networking professionals with 18 - 24 months experience in the IT industry Earning the Network+ certification means that the candidate possesses the knowledge needed to configure and install the TCP/IP client. The Microsoft Certified IT Professional (MCITP): Enterprise Administrator 2008 Certification can help you develop and validate your skills in your current position or advance you toward a future job role, such as; enterprise systems administrator, IT systems manager, enterprise security administrator, systems architect, network administrator or enterprise security administrator.

Course Outline:

CompTIA A+ 2009

CompTIA A+ certification (2009 Edition) validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ certification (2009 Edition) confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.

CompTIA A+ certification (2009 Edition) ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering certification options for specific job scenarios, CompTIA A+ gives individuals the ability to grow their careers in a certain area, and employers the flexibility to choose the exam combination that best fits their needs.

Individuals in careers that require IT knowledge outside of the formal IT job role, such as SMB office manager, technical sales roles or other non-technical roles that require understanding of computer repair issues may also find the validation of skills associated with the CompTIA (A+) credential to be valuable. This training would be beneficial for individuals looking for IT job positions such as; Help Desk Support, PC Technician, Remote Service Technician, Field Service Engineer, Senior Help Desk Support, Senior Computer Technician, Customer Support Manager or Network Technician.

CompTIA A+ Essentials Exam 220-701:

CompTIA (A+) Essentials validates knowledge of basic computer hardware and operating systems, covering skills such as installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, with additional elements of security and soft skills. The Essentials Exam validates the basic skills needed by any entry-level service technician regardless of job environment. Click here to see a detailed curriculum outline.

  • A+ Essentials 2009: Computer Hardware Components
  • A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers
  • A+ Essentials 2009: Troubleshooting Computers and Printers
  • A+ Essentials 2009: Operational Procedures and Preventative Maintenance
  • A+ Essentials 2009: Installing Windows Operating Systems (Windows 7 update)
  • A+ Essentials 2009: Using and Managing Windows (Windows 7 update)
  • A+ Essentials 2009: Security and Network Fundamentals (IPv6 update)
CompTIA A+ Practical Application Exam 220-702:

The CompTIA (A+) 220-702 exam measures key abilities for an entry-level IT professional with hands-on lab or field experience. This exam validates skills such as installing, configuring, upgrading, maintaining, troubleshooting PC workstations and SOHO networks. Examples of job roles include: Enterprise Technician, IT Administrator, Field Service Technician and PC Technician. Click here to see a detailed curriculum outline.

  • A+ Practical Application 2009: Personal Computer Components
  • A+ Practical Application 2009: Troubleshooting Hardware
  • A+ Practical Application 2009: Maintaining Networks
  • A+ Practical Application 2009: Security
  • A+ Practical Application 2009: Maintaining Operating Systems (Windows 7 update)
A+ Essentials 2009: Computer Hardware Components

The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies, storage devices, central processing units, and memory that are needed by computers and how they work in unison to ensure that computers perform as required. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

Individuals undertaking the A+ certification track and companies who need technical staff trained in the A+ exam track

Candidates should have the knowledge required to understand the fundamentals of computer technology, networking, and security. They should be able to identify hardware, peripheral, networking, and security components. They should also understand the basic functionality of the operating system and basic troubleshooting methodology.

  • Distinguish between common motherboard form factors
  • Recognize the functions of key motherboard components
  • Distinguish between memory slot types
  • Recognize how the bus architecture functions
  • Recognize the function of processor sockets and slots
  • Recognize the function of disk features
  • Recognize key characteristics of computer storage devices
  • Recognize key characteristics of computer power supplies
  • Distinguish between motherboard components and their functions
  • Distinguish between computer storage devices
  • Distinguish between computer power supplies
  • Recognize key CPU components
  • Recognize types of CPUs
  • Recognize ways to reduce the heat generated by CPUs
  • Recognize the types of memory used in computer systems
  • Recognize key characteristics of different types of RAM
  • Distinguish between CPU types and components
  • Determine ways to cool a CPU
  • Determine which type of memory to use in a CPU
A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers

Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and covers the types of display devices, peripherals, adapter card technologies, laptop trends and the different types of printers that are used today, and how to install and configure them. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Distinguish between CRT, LCD, and projector technologies used for display devices
  • Recognize how to install the keyboard and mouse
  • Recognize multimedia devices that can be connected to a computer
  • Recognize key characteristics of touch screen monitors
  • Recognize key characteristics of video adapter cards
  • Recognize key characteristics of multimedia adapter cards
  • Recognize key characteristics of I/O adapter cards
  • Recognize key characteristics of communications adapter cards
  • Configure display devices
  • Configure peripheral devices
  • Configure adapters
  • Recognize key characteristics of personal computer cards
  • Recognize types of communication connections for laptops
  • Set power plans for laptops
  • Configure stylus settings on tablet PCs
  • Distinguish between types of printers
  • Install printers
  • Configure printer preferences
  • Install printer drivers
  • Configure laptops
  • Install and configure printers and drivers
A+ Essentials 2009: Troubleshooting Computers and Printers

Troubleshooting computer problems is a major role in the computer technicians life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize the process for troubleshooting computer problems
  • Recognize the tools used for troubleshooting computer problems
  • Troubleshoot internal hardware
  • Troubleshoot USB ports and FireWire ports
  • Troubleshoot drives
  • Troubleshoot keyboards and display devices
  • Troubleshoot computer hardware
  • Troubleshoot USB ports
  • Troubleshoot operating system problems
  • Troubleshoot startup problems
  • Troubleshoot application problems
  • Recognize typical approaches to troubleshooting print problems
  • Manage the print queue
  • Manage a printer spooler service
  • Troubleshoot laptops
  • Troubleshoot operating system and application problems
  • Troubleshoot printer problems
  • Troubleshoot laptop problems
A+ Essentials 2009: Operational Procedures and Preventative Maintenance

Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism in the workplace. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize how to guard against risks to data and equipment in an electronic environment
  • Recognize how to ensure the safety of personnel in an electronic environment
  • Recognize how to listen and speak effectively to clients
  • Recognize how to communicate effectively using e-mail
  • Determine how to protect data and equipment in an electronic environment
  • Determine how to protect personnel in an electronic environment
  • Recognize how to communicate effectively to clients
  • Enable updates for the Windows operating system
  • Update drivers manually
  • Check the hard disk for errors
  • Schedule Disk Defragmenter to run regularly
  • Use the System Configuration tool to identify Windows startup problems
  • Perform a complete Windows PC backup
  • Back up files
  • Restore files
  • Manually update drivers
  • Use disk management tools
  • Backup and restore data
  • Recognize preventative maintenance measures for the workplace
A+ Essentials 2009: Installing Windows Operating Systems (Windows 7 update)

There have been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the users interaction with the operating system and computer. This course compares Windows 2000, XP, Vista, and Windows 7 as well as 32-bit vs. 64-bit operating systems. It will also demonstrate how to install Windows, device drivers, and migrate users files and applications using USMT. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Distinguish between Windows 2000, XP, and Vista operating systems
  • Distinguish between 32-bit and 64-bit operating systems
  • Identify key characteristics of Windows OS upgrade paths
  • Configure program compatibility
  • Identify key characteristics of a Windows XP installation
  • Install Windows Vista
  • Install device drivers and verify with Device Manager
  • Migrate user accounts from a Windows XP computer to a Windows Vista computer
  • Configure application compatibility
  • Install the Windows Vista operating system
  • Install device drivers and verify the installation
  • Use the USMT utility to migrate user accounts
  • Recognize key considerations when planning a Windows 7 installation
  • Install Windows 7
  • Use the USMT to transfer files and settings from previous Windows installations to Windows 7
  • Automatically get recommended drivers and updates for a Windows 7 installation
  • Install Windows 7
  • Automatically get recommended drivers and updates for a Windows 7 installation
A+ Essentials 2009: Using and Managing Windows (Windows 7 update)

With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows interface, including built-in tools such as Administrative Tools, the Control Panel, and command-line utilities to manage the Windows operating system. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Add gadgets to the sidebar
  • Enable the Aero feature and change the color of windows
  • Set attributes for files using Windows Explorer
  • View a log in Event Viewer
  • Create a new MMC
  • Use Task Manager to stop a service
  • Configure virtual memory
  • Customize the Windows operating system interface
  • Perform basic management tasks in the Windows operating system
  • Identify the functions of command-driven system management tools
  • Identify the functions of Telnet, ipconfig, and ping
  • Recognize how to troubleshoot the boot sequence of a computer
  • Recognize key new features in the Windows 7 interface
  • Use libraries
  • Recognize new networking features in Windows 7
  • Use HomeGroup sharing to connect computers on your home network
  • Create and optimize libraries
  • Create and join a homegroup
A+ Essentials 2009: Security and Network Fundamentals (IPv6 update)

Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and malicious content scanners while also examining malicious content types and the preventative measures that can be taken to guard against them. This course also examines network connectivity, including wired and wireless, and the components and communication mechanisms, such as cables, protocols and devices, used in order to allow two or two million computers to communicate with each other and to share information. This course is one of a series in the SkillSoft learning path that covers the objectives for the CompTIA 220-701: A+ Essentials exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize how key authentication technologies work
  • Configure firewall exceptions
  • Recognize ways to dispose of data
  • Configure a wireless network connection
  • Recognize how to secure a network using IDS
  • Open the TPM
  • Recognize ways to secure the user environment
  • Set firewall exceptions0
  • Set a wireless network connection
  • View the TPM status
  • Recognize how the types of malicious code work
  • Recognize how spyware works
  • Recognize how spam works
  • Recognize key networking concepts
  • Join a computer to a domain and a workgroup
  • Recognize how network devices function
  • Configure TCP/IP settings on a client
  • Recognize key characteristics of wired and wireless networks
  • Configure a wireless network
  • Join a computer to a domain and a workgroup
  • Configure TCP/IP settings on a client manually and automatically
  • Configure a client computer to connect to a wireless network
  • Distinguish between the types of IPv6 addresses0
  • Recognize key characteristics of the technologies used to transition from IPv4 to IPv6
  • Distinguish between the types of network cabling
  • Distinguish between the types of connectors
A+ Practical Application 2009: Personal Computer Components

The IT industry has grown by leaps and bounds in recent years, but the backbone of the industry has always remained the computers themselves. This course looks at the components that make up personal computers and shows you how they all work in unison. It explores such components as motherboards, power supplies, storage devices, central processing units, adapter cards, and a variety of memory types. The course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize the functions of motherboard components
  • Recognize how storage devices are configured
  • Recognize key characteristics of power supplies
  • Recognize how the motherboard is configured
  • Recognize how storage devices are configured
  • Recognize key characteristics of processors
  • Recognize key characteristics of memory
  • Recognize how computers are kept from overheating
  • Recognize key characteristics of adapter cards
  • Recognize how processors are configured
  • Recognize how adapter cards are used
A+ Practical Application 2009: Troubleshooting Hardware

Within all industries, computer technicians are expected to locate and resolve issues ranging from hardware failure to operating system problems. In this course, the learner will be shown how to troubleshoot various computer components, such as motherboards, storage devices, power supplies, memory, and adapter cards. The course also explores troubleshooting techniques used to resolve laptop and printer problems. This course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize how to troubleshoot motherboard components
  • Recognize the uses of motherboard troubleshooting tools
  • Recognize how to troubleshoot storage devices
  • Recognize how to troubleshoot power supplies
  • Recognize how to troubleshoot processors
  • Recognize how to replace processors
  • Recognize how to troubleshoot memory
  • Recognize how to troubleshoot adapter cards
  • Recognize how to troubleshoot a motherboard
  • Recognize how to troubleshoot storage devices
  • Recognize how to troubleshoot a processor
  • Recognize how to troubleshoot laptops
  • Recognize how to troubleshoot printers
  • Recognize how to troubleshoot laptops
  • Recognize how to troubleshoot printers
A+ Practical Application 2009: Maintaining Networks

Understanding the methods that computers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types, router and firewall configurations, and small office or home office (SOHO) configurations. It also explores troubleshooting network issues using a series of command line tools such as NET, PING, and TRACERT. This course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize key characteristics of TCP/IP configuration and troubleshooting
  • Recognize key characteristics of the e-mail process and troubleshooting
  • Recognize ways to troubleshoot FTP issues
  • Configure proxy settings on a Windows computer
  • Distinguish between tools used to troubleshoot client-side connectivity issues
  • Recognize how HTTP communication is secured through HTTPS and SSL
  • Troubleshoot firewall issues
  • Configure proxy settings on a Windows computer
  • Troubleshoot firewall issues
  • Recognize key characteristics of network connection types
  • Configure IP information on Vista clients
  • Configure a wireless connection
  • Recognize the basic characteristics of how to configure home routers
  • Recognize the basic characteristics of Bluetooth technology
  • Recognize the basic characteristics of cellular networking
  • Assign a port in Windows Firewall
  • Configure a SOHO
A+ Practical Application 2009: Security

Preventing, treating, and removing malware and system security threats are necessary skills for IT technicians. This course examines methods used to deal with viruses and malware, along with measures used to implement resource security on operating systems and networks. This course is part of the preparation for the CompTIA A+ 220-702 exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Recognize ways to combat viruses and malware
  • Use Windows Defender to scan for malware
  • Secure operating systems
  • Recognize key characteristics of BIOS security
  • Scan a computer for spyware
  • Change share permissions
  • Encrypt a folder
A+ Practical Application 2009: Maintaining Operating Systems (Windows 7 update)

There are a variety of hardware and software resources a technician can use to troubleshoot Windows operating system issues. This course examines the commands, disk management tools, system utilities, and error messages commonly used to resolve such problems. This course is part of the preparation for the CompTIA A+ 220-702 Practical Application exam which is half of the requirement necessary to acquire the CompTIA A+ certification.

  • Use disk management commands
  • Use system management commands
  • Use file management commands
  • Use folder management commands
  • Use the DEFRAG and NTBACKUP disk management commands
  • Convert a basic disk to a dynamic disk using the Disk Management tool
  • Create a mounted drive
  • Recognize the functions of key administration tools
  • Use Performance Monitor to monitor a system
  • Use the Services console to configure services
  • Set system tasks
  • Use management and troubleshooting commands
  • Perform disk management tasks
  • Use system utilities
  • Recognize how User Account Control works
  • Recognize key differences between Windows 2000, XP, and Vista OS directory structures
  • Recognize how to resolve common startup errors
  • Recognize how to resolve common operational issues
  • Resolve auto-restart errors
  • Recognize how to optimize system performance
  • Recognize the functions of the Windows 7 performance tools
  • Create power plans
  • Resolve startup problems
  • Resolve operational problems
  • Resolve auto-restart errors
  • Create a power planNetwork +:
Comp TIA Network + (2009)

Network+ is a CompTIA vendor neutral certification that measures the technical knowledge of networking professionals with 18 - 24 months experience in the IT industry Earning the Network+ certification means that the candidate possesses the knowledge needed to configure and install the TCP/IP client. This exam covers a wide range of vendor and product neutral networking technologies that can also serve as a prerequisite for vendor-specific IT certifications.

The Fundamentals of Networking:
  • Identify the primary components of a network and distinguish between the two main network architectures
  • Distinguish between the main types of networks
  • Distinguish between the OSI reference model and the TCP/IP stack
  • Distinguish between common network categorizations and identify the characteristics of data encapsulation
  • Identify the major components of a network PC and list the resources required to install a NIC
  • Identify the functions, features, and operation of network devices used at different layers of the OSI model
  • Distinguish between different network topologies
  • Match network devices to their functions and distinguish between different network topologies
  • Differentiate between types of network media
  • Recognize the types of cable connectors used in modern networks
  • Determine the most appropriate network tool to use in a given scenario
  • Determine the appropriate network media and connectors to use in a given scenario
LAN Technologies:
  • Identify the standards, functions, and operation of Ethernet LAN technologies
  • Recognize how Token Ring and FDDI networks function
  • Recognize the features of wireless transmission technologies
  • Recognize the standards, components, and functionality of wireless LANs
  • Identify the features and functionality of common types of LANs
  • Identify methods used to extend Ethernet LANs and reduce the size of collision domains
  • Recognize the function and composition of Media Access Control (MAC) addresses
  • Sequence the steps involved in frame switching
  • Differentiate between the features and characteristics of shared and switched LANs.
  • Identify the benefits, components, and functionality of VLANs
  • Determine an appropriate VLAN implementation for a given scenario
Networking Protocols:
  • Identify the function and features of TCP/IP.
  • Distinguish between different network layer protocols and their functions
  • Distinguish between the transport layer protocols TCP and UDP
  • Recognize the function and usage of common TCP/IP protocols
  • Differentiate between the functions of protocols used at the network and transport layers
  • Recognize the key characteristics of the IPX/SPX protocol stack
  • Recognize the basic functionality and characteristics of NetBEUI and AppleTalk
  • Differentiate between IPX/SPX, NetBEUI, and AppleTalk in terms of addressing schemes, routing, naming conventions, and interoperability
IP Addressing and Subnetting:
  • Distinguish between IP address classes and between the types of reserved IP addresses
  • Distinguish between public and private IP addresses and identify methods for increasing address availability
  • Identify characteristics of a given IP address range
  • Recognize how to calculate a subnet address and modify a default subnet mask
  • Calculate valid IP subnetwork addresses and mask values in a given scenario
  • Perform subnet calculations in a given scenario
  • Recognize the basic operations involved in routing
  • Distinguish between different routing protocols
  • Determine the most appropriate routing protocol to use in a given scenario
Working with TCP/IP:
  • Recognize the features and functionality of name resolution services
  • Identify the characteristics and functionality of Dynamic Host Configuration Protocol (DHCP)
  • Recognize how to use common TCP/IP utilities
  • Determine the most appropriate TCP/IP utility to use in a given scenario
  • Recognize how to configure TCP/IP for Windows, UNIX, and Linux systems
  • Configure TCP/IP on a Windows 2000 client
WANs and Remote Connectivity:
  • Identify the features and functions of major WAN connection technologies
  • Identify the operation and features of common WAN access technologies
  • Recognize the characteristics of WAN access devices
  • Determine the WAN connection types and access technologies used in a given scenario
  • Determine the appropriate remote access protocol to use in a given scenario
  • Recognize how to configure remote connections on a client PC
  • Create a dial-up Internet connection in Windows 2000
Network Operating Systems and Clients:
  • Identify the key features and functionality of Windows NT and Window 2000
  • Recognize the features and architecture of Novell NetWare
  • Recognize the functions and features of UNIX and Linux operating systems
  • Recognize features of the Apple Mac operating system
  • Identify the characteristics of network operating systems Install network client software in Windows 2000
  • Recognize the structure and characteristics of network directory services
  • Install Client Services for NetWare in Windows 2000
Network Security:
  • Identify common security risks for network computers
  • Identify the characteristics of common Internet security protocols
  • Identify the characteristics of wireless security protocols
  • Recognize the key characteristics and functionality of common authentication protocols
  • Determine the appropriate security or authentication protocol to use in a given scenario
  • Identify the characteristics and components of firewalls and proxy servers
  • Recognize the features and functionality of antivirus programs
  • Distinguish between different encryption and decryption techniques
  • Recognize tools and techniques for protecting network data
Network Troubleshooting:
  • Recognize the types of documentation and technical support options available for troubleshooting networks
  • Recognize the features and functionality of common network troubleshooting tools
  • Recognize how log files and network diagnostics utilities are used in network troubleshooting
  • Determine the most appropriate network troubleshooting tool to use in a given scenario
  • Sequence the steps in a network troubleshooting methodology
  • Troubleshoot Internet connectivity and name resolution problems on a network
  • Troubleshoot LAN communication issues and problems with local hosts
  • Use a systematic troubleshooting methodology to resolve a network problem
Fault Tolerance and Disaster Recovery:
  • Identify common fault tolerance and disaster recovery strategies
  • Distinguish between different methods of providing fault tolerance for computer disk systems
  • Identify the media and utilities used to back up network data
  • Identify common power management devices
  • Identify practical disaster recovery strategies

CompTIA Security+ 2011

Understanding the types of threats that exist in an IT infrastructure is incredibly important when you are attempting to control access to network assets and secure an internetwork environment. This course examines control types, authentication, authorization, and access control strategies, along with the various types of malware, social engineering and spam/phishing attacks that a network can face. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

Control Fundamentals and Security Threats
  • Differentiate between the security control types
  • Recognize the principles of availability, integrity, and confidentiality
  • Describe the main processes of an access control system
  • Analyze an information security program
  • Classify the types of malware
  • Recognize how to defend against malware
  • Differentiate between the types of local social engineering attacks
  • Recognize the main motivations of malicious insiders
  • Distinguish between the types of remote social engineering techniques
  • Make recommendations for improving an information security program, in a given scenario
Network Protocols, Attacks, and Defenses

Network security professionals must have a firm understanding of the transport mechanisms and attacks faced by traffic entering and exiting a network environment. This course examines the TCP/IP protocol suite, the OSI model, and the different protocols that operate within the layers of these models. This course also examines various attacks that protocols and ports can face, along with the tools that can be used to detect these attacks. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Distinguish between TCP and UDP
  • Recognize the key features of UDP
  • Recognize the most common TCP and UDP ports
  • Compare network topologies
  • Recognize the most common UDP and TCP ports
  • Differentiate between network attacks
  • Differentiate between the three main frameworks for NAC
  • Identify the best practices for port security
  • Recognize when to use a port scanner as part of a vulnerability assessment
  • Recognize when to use a sniffer as part of a vulnerability assessment
  • Recommend a strategy for deterring network attacks, in a given scenario
Creating Secure Networks and Performing Security Assessments


Security professionals must be able to create secure networking environments using appropriate tools and techniques while also being able to test existing network environments for security weaknesses. This course examines the use of routers and switches to create a secure environment, while also looking at how techniques such as creating subnets, DMZs, and VLANs can be used to secure an environment. This course also examines security assessment techniques and how penetration testing, vulnerability scanning tools, and honeypots can be used to find holes in network security. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Recognize the guidelines for securing switches
  • Recognize the guidelines for securing routers
  • Recognize key elements of a secure network topology
  • Apply the guidelines for securing routers and switches
  • Apply the guidelines for segmenting a network
  • Recognize how to perform a vulnerability assessment
  • Recognize the considerations for planning a penetration test
  • Recognize best practice for performing a penetration test
  • Recognize key tools for use in security assessments
  • Plan and implement an information security assessment, in a given scenario
Network and System Security Mechanisms

Security professionals must understand the hardware and software mechanisms that can be used to secure a network environment. This course examines the different types of firewalls, NIDS and NIPS, proxy servers, all-in-one security appliances, and other mechanisms that can be put in place to make a network environment secure. This course also discusses mitigation and deterrent techniques, security log analysis, and methods to secure DHCP and DNS servers. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Recognize how different types of firewalls work
  • Recognize how to work with incident response-based Intrusion Detection Systems
  • Recognize the functions of host-based and network-based Intrusion Detection Systems
  • Recognize the functions of an Intrusion Prevention System
  • Recognize how security mechanisms can be used to secure host and network devices
  • Recognize which security devices and technologies to deploy as network defense in a given scenario
  • Recognize key methods for mitigating and deterring network attacks
  • Recognize the security considerations for network management software and protocols
  • Recognize how to implement system analysis and security controls
Authentication, Biometrics, and Security Controls

Security mechanisms and account management are important parts of creating a secure networking environment. This course examines different authentication services and protocols along with biometric security mechanisms and other access security mechanisms such as tokens and smart cards. This course also examines how LDAP can be used to create security in an environment along with risk reduction mechanisms such as policies for mandatory vacations, job rotation and separation of duties. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Recognize the key characteristics of Kerberos and what its vulnerabilities are
  • Recognize how CHAP works with remote access protocols
  • Describe the advantages and disadvantages of various types of biometrics
  • Identify the considerations for implementing biometric authentication
  • Recognize how tokens can be used for authentication
  • Determine the authentication methods to implement, in a given scenario
  • Recognize how LDAP-based account management works in Windows and Linux
  • Recognize the key elements of a security policy
  • Recognize how to implement various aspects of a security policy
  • Choose security policies to implement, for a given scenario
Securing the IT Environment

Securing the networking environment is the most important job role that a Security specialist will perform. This course examines the methods, tools, and applications that can be used to secure the data, mobile devices, and operating systems, as well as how to deploy environmental controls and physical access controls. This course looks at locking mechanisms - application and physical - along with encryption schemes for data on servers and mobile devices. This course also examines the different environmental and physical controls that can be used to secure an IT environment. This course helps prepare the learner to write the CompTIA Security+ Certification SYO-301.

  • Recognize how to secure telephony systems and mobile devices
  • Identify the considerations for computer hardening and patch management
  • Recognize security concerns for hosts and operating systems
  • Identify the considerations for environmental controls
  • Identify the key principles of site security
  • Recognize the appropriate use of various alarm types
  • Identify the advantages of video surveillance
  • Recognize how to deploy environmental and physical access controls
Cryptography and Public Key Infrastructures

Guaranteeing end-to-end security in communication, document, and database infrastructures is incredibly important in internetworking environments. This course examines cryptography and the different algorithms, ciphers and tools that can be used to secure information, and to protect against attacks. Symmetric and asymmetric algorithms are examined, along with block and stream ciphers, one-time pads, and steganography. This course also examines message authentication, digital signatures, Public Key Infrastructures and certification authorization and revocation. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Define key cryptographic terms
  • Identify the characteristics of quantum cryptography
  • Describe symmetric key algorithms
  • Distinguish between types of asymmetric algorithms
  • Determine the appropriate use for a given message format
  • Recognize types of ciphers
  • Describe various types of cryptanalytic attacks
  • Distinguish between types of algorithms, message formats, ciphers, and cryptanalytic attacks
  • Determine the appropriate cryptography implementation for a given scenario
  • Determine the appropriate hash algorithm to use in a given scenario
  • Recognize characteristics of message authentication codes
  • Identify the characteristics of digital signatures
  • Identify guidelines for key management and distribution
  • Identify characteristics of the XKMS
  • Recognize the appropriate application of the split knowledge method of key management
  • Recognize methods of key distribution
  • Determine the appropriate hashing algorithm to use in a given scenario
  • Evaluate the actions of an individual who is practicing key management
  • Recognize examples of key management methods
Securing Applications, Virtualized Environments, and Cloud Computing

Web servers, web applications, virtualization, and cloud computing are becoming standard parts of corporate infrastructures. This course examines the communications standards and protocols that are used in the web server environment, along with the ways to harden web servers and web browsers. This course also examines the different types of attacks that web servers and web-based applications can face. Finally, this course looks at virtualized environments, along with cloud computing and the different types of services and challenges that each can offer. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Identify the risks of web communication protocols
  • Recognize how to harden web browsers
  • Recognize how to harden web servers
  • Identify the features of load balancers
  • Identify common web application exploits
  • Describe key secure programming techniques
  • Recognize how to use reviews to audit web applications
  • Recognize how to secure web applications and servers
  • Recognize when to use various types of virtualization technologies
  • Recognize the risks of virtualized environments
  • Describe virtualization best practices
  • Identify the security considerations for cloud computing
  • Recognize the uses and security considerations for virtualization and cloud computing
Business Continuity, Disaster Recovery, Security Training, and Forensics

Business continuity, disaster recovery, and computer forensics go hand in hand when security professional trains on ways to create, maintain, and repair network security. This course examines business continuity plans along with risk assessment techniques and the strategies used when creating a risk management process. This course also examines security training for end users and the methodologies and tools used when performing computer forensics. This course helps prepares the learner to write the CompTIA Security+ Certification SYO-301.

  • Identify activities that occur during the project initiation phase of business continuity planning
  • Perform a business impact analysis on given business functions
  • Recognize key considerations when conducting a business impact analysis
  • Identify best practices for user habits
  • Identify the best practices for data handling
  • Distinguish between the results of qualitative and quantitative risk assessments
  • Match stages of the risk assessment process with corresponding descriptions
  • Label examples of actions taken by a company in response to a risk as either avoidance, transfer, mitigation, or acceptance
  • Identify key considerations for fault tolerance
  • Describe key considerations for the various backup methods
  • Describe the ways in which you can verify backups
  • Recognize how to mitigate IT-related risk for an organization
  • Recognize how to manage IT-related risk through incident response and computer forensics
  • Recognize how to implement incident response and computer forensics
MCITP Enterprise Administrator with Windows 7

(MCITP) Certification is the leading credential for Windows Server 2008. It provides a widely recognized validation of the ability to perform critical and current IT job roles by using Microsoft technologies to their best advantage. Enterprise administrators are recognized as leaders in Windows infrastructure design. Earning the MCITP Enterprise Administrator certification, distinguishes you as an IT professional committed to excellence in working with Windows Server 2008. Preparation for the following exams: #70-620, #70-640, #70-642, #70-643, #70-680 and 70-647

The Microsoft Certified IT Professional (MCITP): Enterprise Administrator 2008 Certification can help you develop and validate your skills in your current position or advance you toward a future job role, such as; enterprise systems administrator, IT systems manager, enterprise security administrator, systems architect, network administrator or enterprise security administrator.

To earn this certification, you must pass five exams: four Microsoft Certified Technology Specialist (MCTS) prerequisite exams and one Professional Series exam.

Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring:

This course provides students with the knowledge to configure Domain Name System (DNS) for Active Directory and to configure the Active Directory infrastructure. You will also learn how to configure additional Active Directory server roles, create and maintain Active Directory objects and to maintain the Active Directory environment.

  • The Active Directory Infrastructure in Windows Server 2008
  • Additional Active Directory Server Roles in Windows Server 2008
  • Active Directory Objects in Windows Server 2008
  • Group Policy Objects Strategy in Windows Server 2008
  • Configuring DNS in Windows Server 2008
  • Active Directory Certificate Services in Windows Server 2008
  • Communications and Security in Windows Server 2008
  • Monitoring, Backups, and Recovery in Windows Server 2008
Exam 70-642: TS: Windows Server 2008 Network Infrastructure, Configuring:

This course provides students with the knowledge to configure IP addressing and services, configure name resolution and to configure network access. This training will also teach you to configure file and print services and how to monitor and manage a network infrastructure.

  • Configure IP Addressing and Windows Services in Windows Server 2008
  • Configure, Manage, and Maintain IP Services in Windows Server 2008
  • Name Resolution in Windows Server 2008
  • Configure Network Access in Windows Server 2008
  • DNS Zones and Replication in Windows Server 2008
  • Network Access Security in Windows Server 2008
  • Configure File and Print Services in Windows Server 2008
  • Monitor Network Infrastructure in Windows Server 2008
Exam 70-643: TS: Windows Server 2008 Applications Infrastructure, Configuring:

This course provides students with the knowledge to deploy Windows Servers, configure Terminal Services, and configure a Web Services Infrastructure and to configure Network Application Services.

Deploying Windows Server 2008 Servers

  • Configuring Windows Server 2008 Availability
  • Configure Terminal Services in Windows 2008
  • Terminal Services Resource Access in Windows 2008
  • Configuring Windows Server Hyper-V and Virtual Machines
  • Configuring Web Services and Security in Windows Server 2008
  • Managing IIS in Windows Server 2008
  • Configuring Web Service Protocols in Windows Server 2008
  • Configuring Network Application Services in Windows Server 2008
Exam 70-680: TS: Windows 7, Configuring:

This course provides students with the knowledge of upgrading, installing and migrating to Windows 7 and how to prepare various installation sources. You'll learn how to dual boot with Windows Vista, migrate files and settings and capture a Windows 7 image and prepare it for deployment. You'll also learn how to configure hardware and applications, network connectivity, access to resources and mobile computing in Windows 7.

  • Installing, Upgrading, and Migrating to Windows 7
  • Deploying Windows 7
  • Configuring Hardware and Applications in Windows 7
  • Configuring Network Connectivity in Windows 7
  • Configuring Access to Resources in Windows 7
  • Configuring Mobile Computing in Windows 7
  • Monitoring, Backing Up, and Restoring Windows 7 Systems
Exam 70-646: PRO: Windows Server 2008, Server Administrator:

This course provides students with the knowledge to plan for server deployment, plan for server management, plan application and data provisioning and how to plan for business continuity and high availability. You will also learn to monitor and maintaining Windows Servers.

  • Planning Windows Server 2008 Deployment
  • Planning Active Directory and Group Policy for Windows Server 2008
  • Windows Server 2008 Management and Delegation
  • Managing File Servers and Data Provisioning in Windows Server 2008 Windows Server 2008 Application Server Management and Application Provisioning
  • Windows Server 2008 Application Servers and Services
  • Patch Management and Securing and Monitoring Servers in Windows Server 2008
  • Certificate Services, SANs, and High Availability in Windows Server 2008
  • Accessing Windows Networks Remotely in Windows Server 2008
  • Windows Server 2008 Backup and Recovery
Exam 70-647: PRO: Windows Server 2008, Enterprise Administrator:

This course provides students with the knowledge to plan network and application services. This Training will teach you how to design core identity and access management components, support identity and access management components, and business continuity and data availability.

  • Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008
  • Network Access in Microsoft Windows Server 2008
  • Application Access and Delivery in Microsoft Windows Server 2008
  • Server and Application Virtualization in Microsoft Windows Server 2008
  • Designing the Active Directory Infrastructure in Microsoft Windows Server 2008
  • Active Directory Administration in Microsoft Windows Server 2008
  • Existing Infrastructures and Branch Deployments in Microsoft Windows Server 2008
  • The Certificate Services Infrastructure in Microsoft Windows Server 2008
  • Software Updates and Compliance Management in Microsoft Windows Server 2008
  • Designing Data Security and High Availability in Microsoft Windows Server 2008
Recommended System Requirements:
  • You can be a PC user to take our courses. You'll need a Pentium II with Internet connection and a web browser (Internet Explorer 4.0 or higher).
  • Basic dial-up Internet access is adequate but a high speed connection is recom-mended
  • Depending upon the course taken by you, you can either download the free trail versions of the software from the respective sites (the links of which are displayed on our WebPages of that particular course) or you can
  • Purchase the software from the respective software sites.
  • 166 MHz processor or Intel Pentium or greater
  • 64 MB RAM minimum, 128 MB recommended
  • Minimum video resolution of 800x600, with 16-bit color
  • Internet Connection
  • Connection speed of 40 Kbps minimum,56 Kbps recommended
  • 95, 98, 2000, NT or XP Windows
  • Valid Email address
  • Supported browser versions: Internet Explorer (5x - 6x), Netscape Communicator 4.7 - 7.2