Dealing Positively with Conflict
8 Hours / 3 Weeks / Mentor Supported
Course Overview:
Conflict is an inevitable part of work life. It can block effectiveness or boost results, depending on how you deal with it. Explore your preferred approaches to conflict resolution and learn new strategies for resolving workplace conflict in this dynamic on-line course. Apply conflict resolution skills using practice scenarios and real situations. Prepare for anticipated conflict and lay the groundwork for positive interactions using the practical tools provided in this course.
Course Outline:
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You will be able to use fundamental conflict techniques including setting the stage, leveraging nonverbals and self control techniques.
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You will be able to use the four steps of conflict resolution.
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You will be able to use advanced techniques including adjusting to style, dealing with difficult people, managing anger in others and handling criticism.
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You will be able to analyze conflicts, develop win-win agreements and prepare for a real conflict interaction.
All necessary materials are included.
System Requirements:
System Requirements:
Internet Connectivity Requirements:
- Cable and DSL internet connections are recommended for the best experience.
Hardware Requirements:
- CPU: 1 GHz or higher
- RAM: 2 GB or higher
- Resolution: 1280 x 720 or higher
- Speakers / Headphones
- Microphone (Webinar / Live Online sessions)
Operating System Requirements:
- Microsoft Windows 7 or 10 (Home, Pro)
- Mac OSX 10 or higher.
- Latest Chrome OS
- Latest Linux Distributions
NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.
Web Browser Requirements:
- Latest Google Chrome is recommended for the best experience.
- Latest Mozilla FireFox
- Latest Microsoft Edge
- Latest Apple Safari
Basic Software Requirements (These are recommendations of software to use):
- Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
- PDF reader program (Adobe Reader, FoxIt)
- Courses may require other software that is denoted in the above course outline.