Unit I: Protrain Skills for Success

Discover How You Learn

Find a Place to Study

Learn How to Study

• Determine Your Learning Style
• Intrinsic versus Extrinsic Motivation
• Learning Defined
• Self-Efficacy & Self-Determination
• Learning Styles
• Visual, Auditory, & Kinesthetic Learners
• Field Dependence & Independence
• Know How You Learn Best

• Choose a Perfect Place
• Work When You're at Your Best
• Schedule Time to Study
• Set Realistic Goals
• Avoid Distractions
• Monitor Your Study Sessions
• Take Care of Yourself
• Avoid Procrastination

• Learning Strategies
• The SQ3R Learning Strategy
• Note-Taking
• Memory Tricks
• References
• Multiple Choice Tests

Unit II: Dental Office Management I

Chapter 1

Chapter 2

Chapter 3

Covers the dental team; discusses practice management and the practice mission statement; covers the qualifications and credentials of the dental assistant, certification, and continuing education.

Covers the legal and ethical issues and responsibilities of the office assistant; discusses dental jurisprudence and ethics, the state board of dental examiners, and the code of ethics; stresses the importance of an office manual.

Covers hazard communication and regulatory agency mandate; discusses the importance of complying with local, state, and federal regulations.

Chapter 4

Covers patient relations; explains how to assist patients with necessary forms and introduce a new patient to other team members; discusses nonverbal communication.

Unit III: Dental Office Management II

Chapter 5

Chapter 6

Chapter 7

Covers marketing the practice and the key elements of dental marketing; discusses goal setting and achieving patient satisfaction.

Covers printed communications used in the dental office, including stationery, business cards, business letters, and cards as practice builders.

Covers business office equipment, including telephones, fax machines, photocopiers, and computers; discusses how to set up a conference call.

Unit IV: English and Written Communication

Chapter 1

Chapter 3

Chapter 5

Covers the parts of speech including nouns, verbs, pronouns, adjectives, adverbs, prepositions, conjunctions, and interjections.

Covers pronoun/antecedent agreement and pronoun usage; explains how pronouns are used in sentences; covers subject/verb agreement.

Covers fundamentals of written communication including using active versus passive voice, writing unified and coherent paragraphs, and writing topic sentences for paragraphs. Discusses common types of business communication including business letters and memorandums.

Chapter 2

Chapter 4

Covers the parts of a sentence including the subject, predicate, direct and indirect objects, subject complements, phrases, and clauses.

Covers sentence types and sentence punctuation.

Unit V: Dental Office Management III

Chapter 8

Chapter 9

Chapter 10

Covers dental nomenclature and related terminology; discusses dental arches, quadrants and sextants, tooth composition, types and functions of teeth, tooth identification, tooth surfaces and edges, and cavity classifications.

Covers charting the oral cavity; discusses completing the dental chart; tooth numbering systems, charting symbols and abbreviations, office systems and color charting, and charting terms and symbols; also covers the American Dental Association (ADA) coding system.

Covers patient records, diagnosis and treatment planning; discusses filing systems, types of patient records, and ownership of patient records; also discusses diagnosis, treatment planning and case prevention, radiation safety and pharmaceutical prescriptions.

Unit VI: Introduction to Computers, Keyboarding and Office Technology

Chapter 1

Chapter 3

Chapter 4

Covers how computers are used in the office today, the different types of computers, and the parts of a computer system.

Covers the Internet, the World Wide Web (WWW), URLs, the different types of Internet connections, search engines, email, and other uses for the Internet.

Covers other types of office technology including office telephones, the different types of telephone calls, fax machines, photocopiers, multipurpose machines, transcribers, digital cameras, and wireless communication.

Chapter 2

Covers basic keyboarding skills using the Mavis Beacon Teaches Typing CD.

Unit VII: Dental Office Management IV

Chapter 11

Chapter 13

Chapter 15

Covers scheduling patient appointments to optimize practice efficiency; explains how to schedule for the dentist's preference and how to schedule dental emergency patients and late patients.

Covers managing accounts payable; discusses understanding overhead, the office checking account, a bank statement, electronic funds and transfer systems; also covers payroll records and reporting procedures.

Covers employment opportunities for dental office assistants; discusses different types of employment, including the solo practice, group practice, managed care facility and specialty practice; offers tips for succeeding on job interviews; discusses other career opportunities in dentistry.

Chapter 12

Chapter 14

HIPPA Overview Course Card

Covers managing accounts receivable; discusses managed care programs, insurance and third-party claims, ADA insurance codes, methods of payments, and collecting past-due accounts.

Covers supply ordering and inventory control; discusses the types of supplies used in a dental office and how to manage these supplies; discusses computerized ordering and inventory control, and quantity discounts; explains how to order supplies.

Gives an overview of HIPPA regulations for medical office personnel.

Unit VIII: Professional Development and Medicolegal Ethics.

Chapter 1

Chapter 2

Discusses concepts of professional development including attitude, self-esteem, professional attire, business etiquette, verbal and nonverbal communication, introductions, time and stress management, and continuing education.

Discusses medicolegal ethics in healthcare; covers the code of ethics; discusses aspects pertaining to the healthcare record including the purpose of ownership, how to correct mistakes, the difference between privileged and non privileged information, and the importance of timeliness.

Unit IX: Medical Office Practice 1

• Job 1: Records Management - Organizing Work Files
• Job 2: Written Communication - Revising Patient Information Sheet
• Job 3: Records Management - Preparing New Patient Files
• Job 4: Computerized Scheduling - Blocking and Scheduling Patient Appointments
• Job 5: Appointments - Scheduling Telephone Appointments
• Job 6: Completion of Encounter Form
• Job 7: Transcription - SOAP Notes
• Job 8: Transcription - SOAP Notes and EEG
• Job 9: Appointments - Creating Appointment Patient List
• Job 10: Appointments - Preparing New Patient Appointments Schedule, Drafting Letter to Patients to Inform of New Doctors' Hours
• Job 11: Transcription - History and Physical Examination Record, Continuation Sheet
• Job 12: Research and Written Communication Skills - Researching Drug Information

Unit X: Medical Office Practice 2

• Job 13: Computerized Medical Insurance Billing - Preparing CMS-1500 Insurance Reimbursement Form
• Job 14: Insurance Claims - Preparing CMS-1500 Forms: Medical and Blue
• Job 15: Research and Written Communication Skills - Creating a Travel Itinerary
• Job 16: Transcription - Preparing Preoperative History and Physical Examination Report and Operative Report
• Job 17: Written Communication - Completing Finished Copy from Rough Draft
• Job 18: Communication Skills - Making a Referral to a Specialist
• Job 19: Administrative Procedures - Faxing a Referral
• Job 20: Transcription - Two History and Physical Examination Records
• Job 21: Transcription -Two Operative Reports
• Job 22: Scheduling - Appointment Requests

Unit XI: Medical Office Practice 3

• Job 23: Computerized Medical Records Management - Input New Patient Records, Edit Patient Records, Prepare Reports
• Job 24: Records Management - Transcribing Emergency Patient Office Visit, Creating New Patient File, Completing Encounter Form
• Job 25: Employee Payroll - Completing Work Record, Preparing and Proving Totals on Payroll Register
• Job 26: Transcription - History and Physical Examination Record, Progress Notes, Letter
• Job 27: Transcription - Operative Reports
• Job 28: Transcription - Telephone Messages
• Job 29: Research - Researching Electronic Medical Records
• Job 30: Computerized Procedure Entry
• Job 31: Insurance Claims and Managed Care - Preparing CMS-1500 Forms: Medicare and Blue
• Job 32: Standard Precautions: Preparing Occupational Exposure Incident Report
• Job 33: Communications: Proofreading and Preparing Final Copies from Draft Copies: Discharge Summary and History and Physical Examination Record
• Job 34: Office Administration - Ordering Office Supplies and Preparing a Purchase Order
• Job 35: Coding - Diagnostic and Procedural Coding

Unit XII: How to Find a Job as a Healthcare Professional

Chapter 1

Chapter 2

Chapter 3

Covers job-search correspondence including resumes and cover letters.

Discusses job-search techniques such as networking and using online employment search engines.

Discusses job interviews; explains how to dress for an interview, what to bring to an interview, what to expect during an interview; discusses common questions asked during an interview and how to follow up after an interview.