Program Objectives
This comprehensive program will prepare individuals for a career in medical office administration, medical records, health information technician and medical office support. The program develops skills in medical office procedures, anatomy, medical terminology, health insurance processing, billing and coding, electronic health records management, as well as customer service
Total Instructional Hours: 520
Performance Objectives:
Upon completion of this program, students will be able to:
· Protect the security of medical records to ensure that confidentiality is maintained
· Answer phones, schedule appointments, and take messages
· Review records for completeness, accuracy and compliance with regulations
· Compile and maintain patient’s medical records to document condition and treatment
· Compile and maintain patient’s electronic health record to document complete health history
· Properly file patient records
· Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment, charges, payments and adjustments into computer
Components
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Core |
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Medical Office Procedures 60 hrs |
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Medical Anatomy and Terminology Basic 60hrs |
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Medical Anatomy and Terminology Advanced 60 hrs |
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Introduction to Electronic Health Records 40 hrs |
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Working with Electronic Health Records 60hrs |
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Computerized Medical Billing 60 hrs |
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Medical Coding 60 hrs |
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Health Insurance Processing 60 hrs |
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HIPAA 30 hrs |
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Administrative Assistant Skills 30 hrs |
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Material |
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Books included |
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Mentoring included |
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Course Descriptions – Core Requirements
This course serves as an introduction to current medical software applications. Emphasis is placed on medical accounting records, patient scheduling, patient billing, and maintaining health records on the computer. Students will learn and practice the fundamentals of a computerized accounting system for a medical provider. Success in this course requires a basic level of competency with computers and word processing, spreadsheet, and database (electronic records) concepts.
This course will provide students with the knowledge and skills needed to form the basis to become a medical insurance specialist. Students will learn about medical coding guidelines and principles in order to verify the diagnosis and procedure codes used to report patients' conditions on insurance claims and encounter forms. Students will gain a fundamental understanding of current diagnostic and procedural coding. This will prepare students to effectively and efficiently submit claims in accordance with payer requirements.
This course introduces the medical terminology, spelling, and definitions that are needed to be successful in a health-related career. Exercises focus on learning prefixes, suffixes, root words, and combining forms. Students will learn medical abbreviations, acronyms, and medical symbols in order to achieve fluency with terminology used in a medical office environment.
This course is designed to acquaint students with the specific knowledge and skills needed to pursue a career as a medical office assistant. Students will learn about the tasks involved in being an administrative medical assistant, how to manage patient records, how to maintain the appointment schedule, and draft medical correspondence. Students will also learn procedures for preparing and filing patient charts, and the legal and ethical issues surrounding confidentiality of information.
This course continues to build upon the Medical Terminology Basic course, by teaching spelling, and definitions that relate to various body systems. Exercises focus on learning prefixes, suffixes, root words, and combining forms. Students will learn medical abbreviations, acronyms, and medical symbols in order to achieve fluency with terminology used in a medical office environment.
This course will provide students with the knowledge and skills needed to form the basis to become a medical insurance specialist. Students will learn the procedures used to file electronic insurance claims, as well as CMS -1500 paper form claims and its use to file claims. Students will learn about claim adjudication, reimbursement, follow-up, and record retention. Students will gain a fundamental understanding of claim requirements of health care payers such as Medicare, Medicaid, TRICARE and CHAMPVA, Blue Cross and Blue Shield, Workers compensation and disability. Students will also be given an overview of the electronic HIPAA 837I and UB-92 paper claim forms, used by hospitals to submit claims. This course will prepare students to effectively and efficiently submit claims in accordance with payer requirements.
In this course students will learn the fundamentals of HIPAA Privacy training. This course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care, the insurance industry and its workforce, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts.
In this course, students will learn how to handle mail and telephone calls, file information, and plan business trips. Students learn what office equipment they should know how to use and how to maintain office supply needs. How to communicate effectively, be a team player, and encourage cooperation when you do not have formal authority over others is also covered. The importance of projecting a professional image, dressing professionally, and practicing effective conflict resolution when dealing with difficult people is covered. Students will also learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. In addition, students will learn how to work effectively with their supervisor, work well with multiple supervisors, and manage the office when the supervisor is absent.