Travel and Tourism Certificate

110 Hours/Instructor supported

Overview

Are you interested in learning more about a travel agent career? Would you like to better understand travel and tourism jobs? Our travel and tourism school can help you learn more about a travel agent career and take the first step in getting quality travel agent training.

Travel agent career professionals consistently help people plan family vacations, corporate trips, cruises, international travel, and specialty tours such as adventure vacations. Travel agents generally have access to important information regarding fares and discounts, and are knowledgeable about particular geographic locations. Overall, a travel agent career professional can help consumers plan the most appropriate travel arrangements for their needs.

Our travel agent school can provide travel agent training on the essentials of a travel and tourism jobs, and could be your first step in getting one of many interesting travel and tourism jobs such as working for a corporation, online travel agency, or even working from home!

This program will also help you prepare for The Travel Institute (formerly ICTA) TAP Certification.

 

Outline

Travel and Tourism Module 1

Charting Your Course in a Computerized World

• Your Place in Travel
• Careers in Travel
• The Successful Travel Professional
• Travel Counselor
• Reservation Sales Agent
• Tour Escort, Tour Guide and Tour Director
• Flight Attendant
• Getting a Job
• Your Resume’
• Job Interview Skills
• The Internet – Blessing or Curse?
• E-Commerce
• The Internet Consumer
• The Internet as a Reference Tool
• Using E-Mail
• Advertising on the Web
• The Computer Reservation System

Travel and Tourism Module 2

United States Air Travel

• Air Travel Basics
• Airline Codes and Policies
• Commercial Aircraft
• Airports - Departures and Arrivals
• Airport Codes
• Planning U.S. Itineraries
• Types of Trips
• Fight Schedule Selection
• Time Comparison
• Finding the Answers
• U.S. Airfares and Charges
• Fare Basis codes and Booking Classes
• Fare Construction
• Taxes and Other Fees
• Ticketing and Prepaids
• Electronic vs. Paper Tickets
• General Rules for Writing Tickets
• The Conjunction Ticket
• Prepaid Ticket Advice
• Refunds and Exchanges
• Travel Agency Service Fees

Travel and Tourism Module 3

Travel Products and Services

• Types of Accommodations
• Accommodation Ratings and Rates
• Lodging Language
• Making Reservations
• Rental Cars’ Class and Size Groups
• Requirements for Renting a Car
• Traveling by Rail
• Amtrak: A Brief History
• Booking and Ticketing Amtrak Reservations
• Railroads Around the World
• Private Rail Cars and Private Luxury Trains
• Profit from Consolidators
• Travel Agency Charters
• Group Sales
• Travel Insurance
• Trip Cancellation or Interruption Coverage
• Insurance Waivers
• Tours of the World
• The Language of Tours
• Making Tour Reservations
• Tour Confirmation and Follow-up

Travel and Tourism Module 4

The Cruise Experience

• The Basics of Cruising
• Cruise Benefits and Disadvantages
• Cruise Reference Materials for Travel Counselors
• Major Cruise Lines and Their Fleets
• Cruise Areas of the World
• The Language of Cruising
• Facilities, Features and Food
• Cruise Casinos, Bars and Lounges
• Medical Services
• Phone, Fax and E-Mail on a Cruise
• Hair Salons, Saunas and Massages
• Who and When to Tip
• Cruise Pricing
• Making Reservations
• Payments and Commissions
• Cruse Documents
• Other Types of Sea Travel
• Travel by Freighter

Travel and Tourism Module 5

International Air Travel

• Practical Advice for International Travelers
• Entry Requirements
• Passports and Passport Tips
• Understanding Visas
• Traveling in Good Health
• Recommended Vaccinations
• What is Jet Lag?
• Medical Assistance Abroad
• International Money Matters
• Embassies and Consulates
• Duty-Free Allowance
• International Air Travel Basics
• Twenty-Four-Hour Clock
• International Date Line (IDL)
• International City, Airport and Airline Codes
• IATA Trip Classifications
• International Fare Terms
• Booking Classes and Fare Basis Codes
• International Taxes and Fees
• International Flight Schedules
• International Ticking Issues

Travel and Tourism Module 6

Servicing the Travel Client

• Selling Skills for the Travel Professional
• Asking the Right Questions
• Handling Objections
• Asking for the Business
• Customer Service for Your Clients
• Defining Customer Service
• What Do Customers Want?
• Attitude is Everything
• Commitment to Excellence
• Handling complaints
• Handling Irate Customers
• Telephone Etiquette

Travel and Tourism Module 7

Geography for Travel Professionals

• Basic Travel Geography
• Using Maps
• Geographical Terms
• Winds, Water and Weather
• Travel Destinations
• Archaeological Sites and Mysterious Places
• Great Beaches
• Buildings, Structures and Gardens
• Castles, Palaces and Mountains
• Gaming Locations
• Popular Golf Destinations
• Historical Sites
• Museums, Theatre, Music and Art
• National Parks
• National Treasures
• Religious Sites
• Scuba and Snorkeling Trips
• Theme Park for the Family
• Winter Sports Destinations

Book Included

• Travel Perspectives: A Guide to Becoming a Travel Professional by Ginger Gorham and Susan Rice

Computer Requirements

Internet Access

·         Broadband or high-speed internet access is strongly recommended. Broadband includes DSL, cable, and wireless connections.

·         Dial-Up internet connections will result in a diminished online experience. Moodle pages may load slowly and viewing large audio and video files may not be possible.

Hardware

·         Virtually all Windows-Mac-Linux hardware configurations and processors are acceptable.

·         1 GB RAM recommended

Software

·         Operating Systems

§  Windows XP or Vista and Mac OS X 10 and higher, most Linux distributions

·         Web Browsers

§  Mozilla Firefox 2 and 3 (previous versions will work also)

§  Internet Explorer 6, 7 and 8

§  Safari is not currently recommended as it cannot display certain Moodle editing menus for both students and instructors

Media Plug-ins (These may be required depending on your course media-click on the links below to download the latest versions)

§  Adobe Flash Player

§  Adobe Acrobat Reader

§  Apple Quicktime

§  Windows Media Player

§  Real Player

§  PowerPoint Viewer (use this if you don’t have PowerPoint)