Systems Thinking - How to Solve Problems So They Stay Solved

1 Hours / Access Length: 180 Days / Delivery: Online, Self-Paced

Course Overview:

If your organization is plagued by nagging issues that affect its performance, it’s time for a new approach. Systems thinking is a proactive problem-solving technique that examines the relationships between various organizational functions and how they impact each other. What makes systems thinking so powerful is that it enables your organization to predict the consequences of change, eliminate silo thinking, adjust perspectives to see different viewpoints, and remain focused on the big picture. Get your problem-solving approach in gear with Systems Thinking: How to Solve Problems so they Stay Solved, the program that helps your organization find optimal solutions to complex challenges, improve innovation, and increase productivity.

Instructor Biography:

Ms. Wagner is an experienced project, program, and portfolio manager. Her roles have included managing capital asset plans and business case summaries; project controls and performance goals for $132M IT investment supporting an inter-agency web-based system. She has led teams of project managers, business analysts, and instructors involved in internal enhancements and new product development. 

Course Outline:

Lesson 1: What is Systems Thinking and Why Does it Matter?                         
  • Systems Thinking Background
  • Comparing Traditional Analysis and Systems Thinking
  • Attributes and Benefits
  • When and How to Use Systems Thinking
Lesson 2: Systems Thinking Language and Tools                           
  • Key Terms
  • Causal Loop Diagrams
  • Feedback Loops
  • Questions to Guide Implementation of Systems Thinking
Lesson 3: Pitfalls to Avoid                
  • Resistance to Change
  • Silo Mentality
Lesson 4: Applying Systems Thinking in the Workplace                       
  • Encouraging Innovation
  • Improving Productivity
  • Learning How to Learn
  • Refining Your Management and Leadership Skills
Lesson 5: Conclusion                         
  • Learning Summary
  • Next Steps

System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.
Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


** Outlines are subject to change, as courses and materials are updated. Software is not included with the purchase of the course, unless otherwise specified. Students are responsible for the purchase and installation of the necessary course software. **