Basic Management Skills

32 Hours / 180 Days / Self-Paced

Course Overview:

This course will provide students the necessary tools for moving into a management position and staying there. Students will be taught how to navigate through the "management minefield" with ease, how to deal with peer as well as upper management pressure, methods for dealing with unruly employees, how to understand office politics and listening techniques for knowing what your boss is really saying. The impact of effective management on corporate goals and profitability will also be covered. Upon completion, the successful student will be empowered in dealing with all aspects of a position at the management level.

Students will:
  • identify the roles and responsibilities of a manager.
  • identify the process of active listening.
  • identify skills for hiring and keeping good employees.
  • identify ways to discipline employees.
  • identify skills for building relationships.
  • identify ways to motivate employees.
  • identify the process of performance appraisals.
  • identify time management strategies.
  • identify effective meeting management skills.
  • complete a self-assessment on their new skills.

Course Outline:

Lesson 1: Getting Started

In this lesson we take a look at the role of manager and the process of you becoming comfortable in your new role.

Lesson 2: Important First Steps

In this lesson we will look at skills that you will use daily in your new position. These include listening, showing appreciation, and building trust.

Lesson 3: Building Your Team

In this lesson we take a look at how to build your team, from hiring to assigning roles.

Lesson 4: Managing the Hard Parts

In this lesson we take a look at some of the less pleasant parts of managing: disciplinging employees, dealing with problem employees, and managing in times of change.

Lesson 5: Building Relationships

In this lesson we take a look at building relationships with employees and other areas of the company.

Lesson 6: Motivating and Encouraging

In this lesson we take a look at getting the most from our employees, from motivating them to encouraging them to be innovative.

Lesson 7: Performance Appraisals

In this lesson we take a look at creating job descriptions, performing job appraisals and setting salary requirements.

Lesson 8: Personal Development

In this lesson we look back at ourselves and our responsibilities to continue personal development.

Lesson 9: Communication Skills

In this lesson we look at communication skills you will need.

Lesson 10: Putting it All Together

In this lesson we will look back at what we have learned and review our new management skills.

All necessary materials are included.


System Requirements:

Internet Connectivity Requirements:
  • Cable and DSL internet connections are recommended.
Hardware Requirements:
  • Minimum Pentium 400 Mhz CPU or G3 Macintosh. 1 GHz or greater CPU recommended.
  • 256MB RAM minimum. 1 GB RAM recommended.
  • 800x600 video resolution minimum. 1025x768 recommended.
  • Speakers/Headphones to listen to Dialogue steaming audio sessions.
  • A microphone to speak in Dialogue streaming audio sessions.
Operating System Requirements:
  • Windows Vista, 7, 8, 8.1, 9, 10
  • Mac OSX 10 or higher.
  • OpenSUSE Linux 9.2 or higher.
Web Browser Requirements:
  • Google Chrome is recommended.
  • Firefox 13.x or greater.
  • Internet Explorer 6.x or greater.
  • Safari 3.2.2 or greater.
Software Requirements:
  • Adobe Flash Player 6 or greater.
  • Oracle Java 7 or greater.
  • Adobe Reader 7 or greater.
Web Browser Settings:
  • Accept Cookies
  • Disable Pop-up Blocker.


** Outlines are subject to change, as courses and materials are updated. Software is not included with the purchase of the course, unless otherwise specified. Students are responsible for the purchase and installation of the necessary course software. **