Medical Assistant

98 In Classroom Hours / 120 Clinical Hours

This program prepares students to be professional medical assistants dedicated to patient care management. Graduates are equipped to assist physicians with examinations and treatments, take medical histories, perform diagnostic tests, expose X-ray films, sterilize instruments and supplies, assist with minor surgery and administer medications. The program goal is to prepare competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains. 

Recommended Prerequisites:  High School Graduate or GED holder.

Course Exam: Student will take the CMAC (Clinical Medical Assistant Certification) exam through AMCA (American Medical Certification Association).  This exam certifies in CMAC, Phlebotomy Technician and EKG Technician and is given on the last day of class.  Students must pass their course and associated certification exam in order to be placed at an internship location.

Topics Covered:

  1. List the duties commonly performed by medical assistants
  2. Discuss the medical assistant’s responsibility as a positive role model
  3. Describe six strategies for effectively dealing with difficult people
  4. Describe the two components of HIPAA Public Law 104-191
  5. Describe the medical assistant’s role in patient education
  6. Discuss office compliance with the Americans with Disabilities Act
  7. Create an appointment matrix for a practice
  8. Describe the functions of written communications in the ambulatory care setting
  9. Discuss the appropriate procedure and documentation for release of a medical record or information contained in the medical record.
  10. Describe how a claim travels through the medical office
  11. Explain the importance of timely billing and collections in the physician’s office
  12. Identify the role of the medical assistant in infection control
  13. Describe the purpose and the key components of the patient interview
  14. List normal values for temperature, pulse, respiration, blood pressure, and pulse oximetry
  15. List and describe six examination techniques commonly used by the physician
  16. List the three steps used to translate medical terms
  17. Describe the role of the medical assistant when assisting with minor surgical procedures describe the medical assistant’s role in assisting with a tissue biopsy
  18. Assist with examinations and procedures
  19. Describe the role of the medical assistant in various medical specialty settings
  20. Understand government regulation of drugs
  21. Discuss the importance of bioemergency preparedness for the medical office


  • The Profession of Medical Assisting
  • Professionalism & Health Care Yesterday and Today
  • Therapeutic Communication & Legal Considerations
  • HIPAA and a Patient's Rights & Bioethics
  • Patient Education & The Office Environment & Telephone Techniques
  • Appointment Scheduling & Written Office Communications and Mail & Medical Records Management
  • Office Management & Medical Coding and Insurance & Billing and Collections
  • Accounting and Banking & Infection Control and Medical and Surgical Asepsis & The Patient Interview
  • Vital Signs & Physical Examination
  • Medical Terminology & Assisting with Minor Surgery
  • Dermatology & Neurology
  • Basic Electrophysiology & Cardiovascular and Lymphatics
  • Anatomy and Physiology & Sinus Mechanisms & Atrial Rhythms
  • Midterm Review
  • Midterm
  • Junctional Rhythms & Ventricular Rhythms & Atrioventricular Blocks
  • Pacemaker Rhythms & Introduction to the 12-Lead ECG
  • Pulmonary & Endocrinology
  • Intro to Clinical Lab & Phlebotomy
  • The Clinical Laboratory & Venipuncture Equipment & Routine Venipuncture
  • Special Blood Collection & Dermal Puncture
  • Arterial Blood Collection & Hematology and Coagulation Procedures
  • Point-of-Care Testing & Clinical Chemistry and Serological Procedures & Urinalysis
  • Microbiology & Introduction to Pharmacology
  • Dosage Calculation and Medication Administration & Gastroenterology
  • Urology & Obstetrics and Gynecology
  • Pediatrics & Geriatrics
  • Orthopedics & Ophthalmology and Otolaryngology
  • Nutrition & Bioemergency Response and Preparedness
  • Office Emergencies & Radiology
  • Final Exam Review & National Exam Review
  • Final Exam




Instructional Strategies:


  • Self-Directed Study
  • Skills Demonstration
  • Simulation
  • Online Activities

Methods of Evaluation:

  • Quizzes & Exams
  • Skills Demonstration
  • Learner-Centered Activities
  • Externship

Instructor Biography:

Coming soon!

Grading System:

Student must pass all quizzes, exams, and national exam (if applicable) at a passing rate to be eligible for a Certificate of  Training Completion. If an internship is included in your course you will be required to complete the internship prior to receiving a Certificate of Training Completion.


Students are expected to arrive on time and participate in course discussions. Successful completion of the course of study recommends 100% attendance. If during the course period the student’s attendance level drops below 80%, they will be encouraged and given the opportunity to attend the next scheduled class for the course they enrolled in. Should materials change, student is responsible for all additional cost.

Payment Plan Policy:

Students may withdraw from the program for any reason up to 1 week prior to the start of program. In this case, the student’s payment plan agreement shall be rescinded. If the payment plan has begun a non-refundable administrative fee of $25.00 will be assessed and remaining funds will be returned to payer in check form by mail. 

No Refund Policy:

No refund for course, once the first class has been concluded. If extenuating circumstances exist, case by case situations will be reviewed by ProTrain. If refund is issued, refunded amount will be dependent upon books being returned in excellent condition (i.e. no writing, missing pages; ripped or damage to pages and/or binding).

Re-Admission Policy:

Any student who has dropped out of the program, or has been suspended from the program for nonattendance may be readmitted within one year by completing a personal interview with the director of education and paying any applicable fees at the time of readmission. Students who were terminated due to conduct issues are not eligible to be readmitted.

Policy on Student Conduct:

Appropriate Conduct: All students are expected to conduct themselves in an orderly and professional manner. Any student not conducting themselves in an orderly and professional manner, which includes use of drugs and alcohol during school hours, dishonesty, disrupting classes, use of profanity, excessive tardiness, insubordination, violation of safety rules, improper usage of lab or classroom computers, or not abiding by the school rules will lead to either probation or dismissal from classes.

** The course outlines displayed on this website are subject to change at any time without prior notice. **